Identity Card Collection Services


About the alternate site collection service

1 : What is this alternate site collection service all about?

It is an initiative by the ICA to offer Singapore Citizens (SCs) and Singapore Permanent Residents (SPRs) the choice of collecting their ICs from an alternative site.

2 : Will other ICA documents be included in this alternate site collection service?

Currently, only the Singapore passport and IC are available for collection at selected post offices. We do not rule out extending the collection service to other ICA documents. More details will be shared at the appropriate time.

3 : What are the benefits of this service to the public?

SCs and SPRs can collect their ICs at selected post offices. It gives them the option and convenience of collecting their ICs beyond the operating hours of ICA as some of the post offices operate till 8pm on weekdays while a few are also open on Sundays and public holidays.

On service fee for alternate site collection at the post office

4 : Will there be additional fees payable for collection of documents at post office?

There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. If you require more details, you may contact SingPost customer service hotline at Tel: 1605 to check with SingPost directly.

On eligibility for alternate site collection service

5 : Are all SCs and SPRs eligible for this alternate site collection service?

Not all SCs and SPRs would be eligible for this alternate site collection service. You will be informed of your eligibility for alternate site collection when you book an appointment for IC collection on the e-Appointment page.

6 : Who are not eligible to collect their ICs at the post offices?

The following groups of SCs and SPRs will not be eligible to collect their ICs at the post offices:

(i) SCs and SPRs who have lost their ICs;
(ii) SCs and SPRs who are required to re-register for their ICs at 30-years old and had submitted their applications by post or via iC Online;
(iii) SCs and SPRs who have registered for their ICs at MOE schools;
(iv) SCs and SPRs who do not have good quality fingerprints due to aging; or excessively wet/ dry thumbs and fingers; and
(v) SCs and SPRs who do not have two sets of fingerprints enrolled in ICA's database.

7 : What if I am not eligible to collect my IC at the post office?

If you are not eligible to collect your IC at the selected post office, you will be required to come to ICA Building for collection. For better time management, please log on to ICA's e-Appointment system at https://eAppointment.ica.gov.sg/ to make an appointment.

8 : I have applied to re-register my NRIC/replace my damaged NRIC/change of name for my NRIC at the Post Office. Why can't I collect my NRIC at the same Post Office subsequently?

SingPost submit your re-registration and replacement of IC via ICA's iC Online system.

Those who apply for re-registration and replacement of IC via iC Online are not eligible as ICA need to capture both fingerprints upon the collection of their ICs which SingPost is unable to do.

On choice of 28 post offices

9 : Why is the collection service available at selected post office only? Any plan to extend it island-wide?

The selected post office are chosen based on their geographical locations. Majority of them are located in the heartlands and commercial centres with high traffic volumes. ICA and SingPost will monitor the take-up rates and assess if the collection service can be extended to more post offices.

10 : Where are the selected SingPost outlets?

The 28selected post offices are as follows:

Geographical Location
Outlets

Central
Bishan, Bukit Merah Central, Crawford, Orchard, Tanglin, Tanjong Pagar, Toa Payoh Central

West
Bukit Batok Central, Bukit Timah, Choa Chu Kang Central, Clementi Central, Ghim Moh Estate, Jurong Point, Jurong West, IMM

East
Bedok Central, Hougang Central, SingPost Centre, Marine Parade, Tampines Central, Pasir Ris Central

North, North-West, North-East
Ang Mo Kio Central, Sun Plaza, Woodlands Central, Bukit Panjang, Sengkang Central, Serangoon Central, Yishun Central

On collection of IC at SingPost outlets

11 : How do I inform ICA if I wish to collect my IC at a selected post office?

If you wish to collect your IC at a selected post office, please use the ICA's e-Appointment system, available through the ICA website at https://eAppointment.ica.gov.sg/ to check if you are eligible to do so. If you are eligible, you may select a date and your preferred post office in our e-Appointment system.

12 : When is the earliest date I can collect my IC at a post office?

The earliest date that you can collect your IC at the selected post office is three working days after you have successfully confirmed your booking via the ICA's e-Appointment system.

13 : Why do I have to wait for three working days to collect my IC at a post office after I have confirmed the booking through ICA's e-Appointment system?

The additional days are required for ICA to sort, pack and deliver the ICs to the respective post office.

14 : I have made an appointment to collect my IC at a particular post office but am unable to collect it on the selected date now. Must I change the appointment date?

You have up to 14 days from your appointment date to collect your IC from the selected post office. It is not necessary to change the appointment date if you are able to collect it within the 14 days. For example, if your appointment date is 1 November 2012, you can collect your IC on any day between 1 and 14 November 2012.

15 : After I have made an appointment to collect my IC at post office A, can I use the e-Appointment system to change the collection venue to post office B?

You are not allowed to do so for administrative and security reasons.

16 : Can I collect my IC at the post office before my appointment date?

You will not be able to collect the IC before your appointment date as your IC may not have been delivered to the post office.

17 : What will happen if I fail to collect my IC within 14 days from my appointment date?

If you fail to collect your IC within 14 days from your appointment date, your IC will be returned to ICA. You must make a fresh appointment through the e-Appointment system to collect your IC at the ICA Building. Please note that you will only be able to log into the e-Appointment system earliest three working days after the 14 days' lapse to make a new booking.

You will not be required to pay a penalty fee in this situation. However, you are required to collect the IC at ICA Building within 3 months from the date of issue. Your IC will be destroyed if it is not collected within 3 months. You are required to replace your IC and the prevailing replacement fee applies.

On the documents to bring for IC collection at SingPost outlets

18 : What documents do I need to produce for collection of IC at the post offices?

You are required to bring the IC collection slip or a copy of the acknowledgment letter on the e-Appointment to collect at the designated post office.

19 : What is the process for collection of IC at the post office?
 
Step 1: Present the required document to the counter staff at the post office.
Step 2: After checking that the document is in order, post office staff will retrieve the IC.
Step 3: The post office staff will conduct a face-to-face check of the applicant against the IC.
Step 4: The post office staff will conduct an identity verification by scanning your fingerprint.
Step 5: Once your identity has been successfully verified, you will be issued with the IC.

20 : Can I appoint another person to collect my IC at the post office on my behalf?

You must collect your IC personally because your identity will be checked via the fingerprint verification system before your IC can be issued.

21 : What happens if I did not bring my IC collection slip?

The IC collection slip will be printed for every IC applicant whose application is approved. However, if you did not bring the IC collection slip to the post office, you can collect your IC if you produce a copy of the acknowledgement of the e-Appointment to collect at the designated post office.

On NRIC collection at post SingPost outlet for children

22 : Must my child be present when collecting his/her IC at the post office?

Your child must come in person with the IC collection slip to collect his/her IC at the post office as fingerprint verification is required. No proxy is allowed for the collection.

On collection failures at SingPost outlets

23 : What are the circumstances where my IC cannot be issued to me at the post office?

SCs or SPRs who are unsuccessful in the fingerprint verification at the post office will not be able to collect their IC. In such instances, the ICs will be returned to ICA by SingPost and the applicants will be advised to collect the ICs from ICA.

24 : What must I do if the collection of my IC at the post office is unsuccessful?

If the collection of your IC at the post office is unsuccessful, you will have to collect the IC at the ICA Building. The post office staff will advise you on the details.