1. In the absence of written instructions to the Bank on the manner in which payments are to be appropriated, the Bank shall be entitled to appropriate all such payments in the manner it deems fit.
   
   
2. In the event that the payment received by the Bank shall be less than the Minimum Payment Due or, where applicable, less than the amount required to settle all sums outstanding due under the PL Account together with interest thereon in full, the Bank shall be entitled to apply the said payment received towards settlement of the principal amount outstanding, the Excess Sum, the interest, charges, fees and all other monies outstanding under the PL Account or any part thereof or under these Terms and Conditions Governing PL Accounts in such proportion or otherwise in any such manner as the Bank shall in its absolute discretion deem fit irrespective of any instruction or direction given by the Customer. The provisions herein shall not in any manner affect, alter, prejudice or impair the Bank’s rights under any other provision in these Terms and Conditions Governing PL Accounts, at law or in equity.

7.5 The Customer shall examine the Statement of Account and must notify the Bank in writing of any discrepancies within 14 days from the date of the Statement of Account. The Statement of Account shall be conclusive and binding on the Customer unless the Bank receives the Customer’s written notification of any discrepancies as aforesaid and the Customer shall not dispute any such statement for any reason including by reason of payments which are made as a result of unauthorised or forged instructions or signatures. The decision of the Bank in respect of any such discrepancies duly notified by the Customer shall be final, conclusive and binding on the Customer for all purposes whatsoever. Notwithstanding the foregoing, the Bank shall be entitled at all times to correct any errors or omissions in any Statement of Account and to debit or credit the PL Account (as the case may be) for the relevant amounts following such correction.

7.6 All payments due to the Bank under these Terms and Conditions Governing PL Accounts shall be made in Singapore Dollars and shall be made in full, free of any restriction or condition and free and clear of and without any deduction or withholding (whether in respect of set-off, counterclaim, taxes, charges or otherwise) unless such deduction or withholding is required by law, in which event the Customer shall immediately pay all payments due to the Bank and any additional amount so that the amount actually received by the Bank (free from any liability in respect of such deduction withholding or payment) will be equivalent to the full amount which the Bank would have received and so retained if no such deduction or withholding payment had been made; and the Customer must furnish the Bank with an official receipt from the relevant authority involved for all amounts so deducted or withheld.

7.7 The Bank shall be entitled to convert any payment received or recovered by it in a currency other than Singapore Dollars at such time and rate of exchange as the Bank in its absolute discretion determines and the Customer shall bear all handling/processing fees charged by the Bank for such foreign currency payments as well as all exchange risks, losses, commissions and other bank charges which may thereby be incurred.

8. Interest

8.1 Interest shall accrue from day today on the daily debit balances outstanding under the PL Account on a 365 day-year basis at such rates of interest as the Bank may notify the Customer from time to time. Interest accrued under the PL Facility will be capitalised and debited from the PL Account at the end of each statement month or on such other day or days that the Bank normally debits interest accrued under an account and thereafter interest shall continue to accrue at the rate(s) provided herein on all amounts due and owing under the PL Account. A minimum interest of S$12 per month or such other amount as the Bank may from time to time determine will be levied and debited from the PL Account if the PL Account has a debit balance at any time within a calendar month.

8.2 Interest on the Excess Sum shall be at such rate(s) as may be determined by the Bank from time to time.

8.3 The Bank may in its absolute discretion (but shall be under no obligation to) elect to pay interest on any credit balance in the PL Account at such rate(s) as the Bank may notify the Customer.

8.4 If the Minimum Payment Due or any other sum(s) due hereunder is not paid on its respective due date of payment therefor, interest at such rate as may be determined by the Bank will be levied on the total Outstanding Balance and other overdue sums in the PL Account from the date of first default until the date of actual payment on a day to day basis, subject to a minimum sum per late payment as the Bank may determine from time to time at its sole discretion.

8.5 All interest due under the PL Account, the PL Facility and these Terms and Conditions Governing PL Accounts (including but not limited to interest on Excess Sum, overdue Minimum Payment Due and all other sums remaining unpaid on demand) shall accrue on a day to day basis and shall be payable as well after as before judgement at the prevailing PL interest rate or such other rates of interest as the Bank may determine from time to time from the date of demand, recall or first default, whichever is the earlier, up to and including the date of actual payment.

9. Charges, Costs and Expenses

9.1 The Customer shall be liable to pay the following non-refundable fees and charges including all but not limited to:-

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Postline Flexible Repayment Plan Terms & Conditions

The Customer applying for the PostLine Flexible Repayment Plan facility (“Flexible Repayment Plan”) linked to the Customer’s PostLine (“PL”) Facility, agrees to abide by these terms and conditions:

1. References here shall have the same meaning as in the Terms and Conditions Governing PL Accounts (“PL Terms & Conditions”) which shall continue to apply to the operation of Customer’s PL Account.
   
   
2. Participation in the Flexible Repayment Plan is subject to the following:
   1. The Customer must maintain a PL Account in order to be eligible for or to apply for the Flexible Repayment Plan. 
   2. The Flexible Repayment Plan is applicable for transfers in Singapore dollars to the Customer’s bank account held with other banks or financial institutions in Singapore. 
   3. The approved amount shall be in multiples of S$1,000 and must not be less than the minimum amount determined by the Bank from time to time (“Approved Amount”). 
   4. The Approved Amount shall not exceed 90% of the available Credit Limit on the Customer’s PL Account at the time of application. 
   5. The Credit Limit on the Customer’s PL Account (excluding any temporary Credit Limit increase) must be sufficient to block out the Approved Amount, interest amount and processing fee
   6. Only one Flexible Repayment Plan can be in effect at any point in time.
   7. The Approved Amount cannot be transferred into any ANZ Account.
   8. The Customer must not be in breach of the PL Terms & Conditions.
   9. Each application for a Flexible Repayment Plan (“Application”) is subject to the Bank’s approval which it may in its discretion deny without the giving of any reason.
      
      
3. Upon approval of an Application:
   1. The Flexible Repayment Plan will form part of the PL Facility and be subject to these terms as well as the PL Terms & Conditions. 
   2. The interest amount for the Flexible Repayment Plan, at such rate as may be determined by the Bank, will be calculated based on a frontend add-on method on the Approved Amount. 
   3. The Customer shall pay the Approved Amount and interest amount over such tenure and in such amounts as the Bank may from time to time determine and approve (“Instalments”). 
   4. A processing fee of such amount or at such rate as determined by the Bank shall be debited to the Customer’s PL Account in full together with the first Instalment and shall not be refundable in any event. 
   5. The Customer’s available Credit Limit will be reduced by blocking out an amount equivalent to the Approved Amount and processing fee, but will be progressively restored by the amount of each Instalment as each monthly Instalment is paid and received by the Bank. 
   6. The tenure of the Flexible Repayment Plan cannot be changed and shall commence on the date of the disbursement of the Approved Amount or such other date as we may specify in our absolute discretion. 
   7. For any particular month during the tenure of the Flexible Repayment Plan, the Customer can choose to pay the Minimum Payment Due in respect of the total PL account outstanding instead of the Instalment amount. If the Customer chooses this option, the prevailing PostLine interest rate shall apply to the amount of the Instalment in excess of this Minimum Payment Due. Subsequent monthly Instalment amounts will not be affected and will continue to be debited accordingly.
      
      
4. Each Instalment shall be charged to the PL Account and will be treated in the same way as any other debit transaction from the Customer’s PL Account. The Instalments payable will be reflected in the Customer’s Statement of Account and shall be payable in accordance with these terms and the PL Terms & Conditions. In particular, interest and late charges will be levied on any overdue Instalment as well as other overdue amounts in the PL Account in accordance with the PL Terms & Conditions.
   
   
5. The Bank may at its discretion impose a non-refundable early redemption fee of such amount as it may determine if the Flexible Repayment Plan is terminated (whether arising from the termination of the Customer’s PL Account or otherwise) or if the Customer makes early prepayment of any amount under the Flexible Repayment Plan. All unpaid Instalments will then be debited to the Customer’s PL Account and become immediately due and payable. Such early redemption fee will be payable regardless of subsequent revocation of any repayment or the Customer’s failure to make full repayment.
   
   
6. All unpaid Instalments and all other interest, fees and monies payable in relation to the Flexible Repayment Plan will also become immediately due and payable by the Customer on demand upon the occurrence of any of the following events of default: 
   1. The Customer does not pay any Instalment or any monies payable relating to the Flexible Repayment Plan, when due;
   2. The Customer is in breach of any of these terms or the PL Terms & Conditions;
   3. Any present or future indebtedness of the Customer to any party becomes due and payable prior to its stated maturity otherwise than at the Customer’s option or any such indebtedness is unpaid when due; 
   4. A receiver is appointed over, or distress or execution or writ of seizure and sale or attachment is levied upon or issued against any of the Customer’s property or assets; 
   5. The Customer is adjudicated a bankrupt or a bankruptcy petition is presented against the Customer;
   6. The Customer enters into any arrangement or composition for the benefit of creditors or has any petition filed or notice issued or any step taken for making of a receiving or adjudication order against the Customer;
   7. The Customer passes away or becomes of unsound mind;
   8. The Customer has, in the Bank’s opinion, made any material statement which was false or misleading, or suppressed any material fact in or in connection with the application for the Flexible Repayment Plan; or 
   9. Any event occurs or circumstances arise which gives us reasonable grounds for believing that the Customer may be unable to perform or comply with any one or more of the Customer’s obligations under these terms or under the PL Terms & Conditions.
      
      
7. The Bank reserves the right and discretion to determine and vary the Instalment amount, processing and early redemption fee, tenure and all other payment details and terms of the Customer’s Flexible Repayment Plan from time to time and without prior notice. Notwithstanding the preceding sentence, the Customer agrees to be bound by such payment details then prevailing at the time of the Customer’s Application.
   
   
8. The Bank is entitled in its discretion to amend, vary or modify these terms at any time without notice and such changes shall be binding on the Customer with effect from such date as the Bank may determine.
   
   
9. The prevailing payment details and terms and any other conditions the Bank may impose from time to time will be set out in the Bank’s marketing materials, collateral and/or website and the Bank’s decision on all matters relating to the Flexible Repayment Plan shall be conclusive and binding.
   
   
10. These terms shall be governed by the laws of Singapore and the Customer hereby submits to the non-exclusive jurisdiction of the courts of Singapore. A person who is not a party to these terms shall have no right under the Contract (Rights of Third Parties) Act (Cap. 53B) to enforce any of these terms.

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Mandate

To: Australia and New Zealand Banking Group Limited

1. I/We, hereby request and authorise Austalia and New Zealand Banking Group Limited (“the Bank”) to open an account/accounts and at any time subsequently to open such further account or accounts in my/our joint name(s) of whatever nature as I/we direct (“the Accounts)”) in my/our joint name(s) in accordance with and subject to the Bank’s Terms and Conditions as amended from time to time by the Bank, the rules and regulations of the Monetary Authority of Singapore and all relevant laws of Singapore.
   
   
2. The Bank is hereby authorised and instructed:
   1. to accept any monies deposited with the Bank in the Account(s) at any time or times kept or to be kept in my/our joint name(s) and to repay the monies now or hereafter to be deposited with the Bank on any such Account(s) together with interest thereon in accordance with the instructions signed by me/both/either of us; 
   2. to honour all cheques, drafts, bills of exchange or other orders drawn or signed or bills of exchange or drafts accepted or promissory notes made or receipts for monies signed or all negotiable instruments signed, endorsed or negotiated by me/both/either of us and to debit to the Account(s) with the Bank such cheques, drafts, bills of exchange, orders, promissory notes, receipts and negotiable instruments whether such Account(s) may be for the time being in credit or overdrawn or may become overdrawn in consequence of such debit and it is understood that in the absence of any special arrangement the Bank is not bound to honour any cheques, bills of exchange, orders, promissory notes, receipts and negotiable instruments if the Account(s) is/are not sufficiently in credit to meet it; and 
   3. to accept and act on any application or request for the issue of any letter of credit, guarantee, indemnity or counter-indemnity and to act on any instructions with regard to any other transactions of any kind or with regard to any such Account(s); and to act on any instructions with regard to the purchase or sale of other dealings in securities or documents or any foreign currency and/or in relation to any exchange transactions, in every case whether the Account(s) is or are in credit or debit or may be in consequence become overdrawn or otherwise (but without prejudice to the Bank’s right to refuse to allow any overdraft or increase of overdraft beyond any specified limit from time to time).
      
      
3. Either/Both of us may in addition operate the Account(s) as follows:
   1. to withdraw and deal with any securities or property or documents of title thereto which may be deposited with the Bank from time to time, whether by way of security or otherwise; 
   2. to arrange with the Bank for advances or other accommodation by way of discount, loan, overdraft, guarantee or otherwise and to arrange with the Bank for any banking or credit facilities from time to time as required, and to sign any forms of deposit and withdrawal, and Letters of Trust and Hypothecation relating to any security or property or documents of title or other accommodation and any obligations, undertakings, instructions, indemnities and counter indemnities and any other documents which may be required by the Bank in connection with the Account(s); and 
   3. to order, instruct or request the Bank to make or effect mail, telegraphic or electronic transfers, payments, debits or credits and the Bank is instructed to make or effect such mail telegraphic or electronic transfers, payments, debits and credits at the request of or on instructions or communications given by either/both of us.
      
      
4. I/We hereby confirm and agree that all credit balances and all demands relating to the Account(s) shall only be payable at the Singapore Branch of the Bank and no other branch, subsidiary or affiliate of the Bank shall be responsible therefor.
   
   
5. I/We hereby agree that I/we shall be jointly and severally responsible and liable to the Bank for all monies owing and liabilities incurred to the Bank by me/us or any of us.
   
   
6. I/We hereby agree that:
   1. where instructions require a single signature, then: 
      1. in the event of the death, bankruptcy or liquidation of either/ any of us, the other depositor(s) shall be entitled to withdraw the deposit notwithstanding the death, bankruptcy or liquidation; 
      2. each of us shall be independently entitled to appoint an attorneys) to operate such account on our behalf; 
      3. each of us shall be entitled to close the account at any time and to withdraw the deposit; and 
      4. each of us be entitled to mortgage, pledge or otherwise encumber our rights under this account, and the Bank shall be fully discharged from all liabilities to us whatsoever by making payment or acting in accordance with the aforesaid instructions; 
   2. where instructions require joint signatures, then 
      1. in the event of the death, bankruptcy or liquidation of any/ either of us, the deposit shall only be withdrawn by the signatures of the personal representative/trustee in bankruptcy or liquidator and that of tire other depositor(s); and 
      2. each of us shall be entitled to appoint an attorney to operate such account on our behalf, but any such appointment shall require the signature of both/all of us. Provided that nothing herein shall prejudice any right the Bank may have in respect of such balance or thing arising out of any lien, charge, set off, counterclaim or otherwise whatsoever or to any step which the Bank may deem desirable to take in view of any claim by any person other than the survivor(s).
         
         
7. This Mandate shall be governed by, and construed in accordance with, the laws of Singapore. I/We hereby jointly and severally submit to the non-exclusive jurisdiction of the Singapore courts but this Mandate may be enforced in the courts of any jurisdiction.
   
   
8. For all matters concerning the Account(s) opened in accordance herewith, the Bank is hereby authorised and empowered to act in reliance upon and in conformity with any written instructions the Bank shall receive bearing the signature(s) of me/both/either of us. The authority given under this Mandate to the Bank shall remain in full force and effect until revocation in writing of the same is received by the Bank. The Bank shall be indemnified and saved harmless from any loss suffered or liability incurred by it in continuing to act in pursuance of this Mandate.
   
   
9. In the absence of contrary written instructions, the conditions set out herein (including, but not limited to, (hose set out in the Mandate) shall apply to each and every Account, of whatever nature, now or hereafter opened by the Bank in my name/our joint names.
   
   
10. Interest as may be determined by the Bank will he levied on all accounts which are allowed to become overdrawn.
    
    
11. I/We have been supplied with a copy of the Bank’s Terms and Conditions and I/we confirm and agree to abide thereby. In the event of any discrepancy between the Mandate and the Bank’s Terms and Conditions, the express terms of this Mandate shall prevail.
    
    
12. Where I/we have requested for Phone Banking Services and ATM Services:
    1. I/we hereby confirm that we have been supplied with a copy of the Bank’s Terms and Conditions for 24-Hour Banking and I/we agree to abide and be bound by them and any amendment, alteration and addition thereto as may from time to time be made. In the event of any discrepancy between this Mandate and the Bank’s Terms and Conditions for 24-Hour Banking, the express terms of this Mandate shall prevail; 
    2. I/we agree that the sole risk of the mailer(s) containing the Customer Identification Number or Phone Banking PIN and/or ATM Card PIN not being received by me/us and/or revealed to unauthorised person(s) lies with me/us and we will not hold the Bank responsible or liable therefore.

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24-Hour Banking Terms & Conditions

The Customer agrees that the issuance of an ATM Card and the provision of 24-Hour Banking services by Austalia and New Zealand Banking Group Limited (the “Bank”) are subject to the following terms and conditions.

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General Definitions and Interpretation

1. General Definitions
   
   In these Teams and Conditions the following items have the meanings indicated unless the context otherwise requires:
   1. “Account” means all accounts of whatever nature and in whatever currencies from time to time opened in the name of the Customer at the Bank including an account opened in the name of the Customer at the Bank in respect of loans, advances or other credit facilities or financial accommodation granted or made available by the Bank to tire Customer.
   2. “Applicable Transaction Limit” means the monetary limit applicable to a 24-Hour Banking Service transaction as set out in the Customer’s application for such service.
   3. “ATM” means automatic teller machine whether located in Singapore or elsewhere.
   4. “Customer” means the customer who has signed and submitted the relevant application. “Customer Identification
   5. Number” means the customer identification number for the time being assigned to the Customer for the purposes of a Phone Banking Transaction.
   6. “Deposit” means a deposit of whatever nature in the name of the Customer placed with the Bank.
   7. “24-Hour Banking Service” includes but is not limited to, the services provided by the Bank for the use of an ANZ ATM Card at any ATM or any counter of any branch of the Bank, or of any other bank, in Singapore or elsewhere, for Phone Banking Transaction and any other electronic services or electronic facilities including any card and any electronic computerised or telecommunication devices or modes of operating accounts in Singapore or elsewhere each individually or collectively and a reference to the aforesaid services shall be a reference to such services severally and also the relevant service where the context requires.
   8. “Person” includes an individual, a company and an unincorporated body of persons. “PIN” means the personal identification number for the time being assigned to the Customer for the relevant service.
   9. “Relevant Account” means an Account in respect of which a service is made available by the Bank to the Customer at its discretion from time to time.
   10. “Rules” means the rules and regulations of the Bank for the time being in force in respect of a particular type of Account or Deposit.
   11. “Terms and Conditions” means these terms and conditions pertaining to 24-Hour Banking Service unless otherwise indicated.
       
       
       
2. Interpretation
   
   Unless the context otherwise requires, words importing the singular include the plural and vice versa and words importing a gender include every gender. Unless otherwise stated, references to Clauses mean the clauses of these Terms and Conditions. Clause headings are inserted for convenience of reference only and shall be ignored in the interpretation hereof. Whenever the word “including” is used, it is deemed to be followed by the words`without limitation”.

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General Terms & Conditions 

1. Scope of Services - Limits on Amounts: The Bank shall determine the services that may be effected through the use of 24-Hour Banking Service and the applicable transaction limits thereof and shall have absolute discretion to add to or alter such services or the Applicable Transaction Limit from time to time without prior notice to the Customer. The Customer agrees not to effect any transaction in excess of the prevailing limits established from time to time Information regarding the current scope of services and prevailing limits is available at any branch of the Bank or upon request.
   
   
2. Fees and Charges - The Customer agrees to pay all fees and charges of the Bank for the use of, or services provided in connection with the 24 Hour Banking Service, including all initial set-up fees, periodic fees, transaction fees and handling charges. The fees and charges shall be at such rates as are published by the Bank from time to time in its product brochures and/or current list of bank charges which are available at any branch of the Bank or upon request. The Bank shall have the right to change the fees and charges or impose new or additional fees and charges from time to time at its discretion. Any revision of the fees and charges, once published by the Bank shall be binding on the Customer without further notice. The Customer authorises the Bank to debit from any of the Customer’s Accounts the amount of all fees and charges.
   
   
3. PIN/Customer Identification Number
   1. The Customer acknowledges that he authorises the use of a service or card by anyone to whom the Customer gives the relevant PIN and/or Customer Identification Number. The Customer agrees that the Bank will act on any instruction that is initiated by anyone using the correct PIN and/or Customer Identification Number (and card where relevant). The Bank shall have no duty to verify the identity or authority of the person giving an instruction to the Bank provided that the correct PIN and/or Customer Identification Number is used or quoted. 
   2. The Customer shall keep any PIN and/or Customer Identification Number assigned to him in secrecy and shall be fully responsible for any accidental or unintentional disclosure thereof to any third person. The Customer acknowledges that there are risks of the PIN and/or Customer Identification Number being abused by unauthorised persons or for unauthorised purposes and agrees to bear such risks absolutely. The Customer shall notify the Bank immediately upon notice or suspicion of the PIN and/or Customer Identification Number being disclosed to any unauthorised person or any unauthorised instruction given or transaction effected with the correct PIN and/or Customer Identification Number and the Bank shall have no liability whatsoever to the Customer uf such instruction was unauthorised or given by any unauthorised person. 
   3. A PIN and/or Customer Identification Number shall remain effective until (1) the Bank’s confirmation of receipt and acceptance of any change or cancellation of the PIN and/or Customer Identification Number by the Customer or (2) the Bank’s cancellation of the PIN and/ or Customer Identification Number.
      
      
4. Sufficiency of Funds - The Customer shall ensure that there are sufficient funds in the Relevant Account for the purpose of giving instructions to the Bank or withdrawing or transferring funds whether by use of the 24 Hour Banking Service or otherwise. An instruction or request for withdrawal or transfer normally will not be acted on if there are insufficient funds or pre-arranged credit available in the Relevant Account. The Bank shall not be liable for any consequences arising out of the Bank’s failure to carry out any instructions or requests due to insufficiency of funds in the Relevant Account. If a withdrawal or transfer is made without sufficient funds in the Relevant Account the Customer shall repay to the Bank immediately on demand such amount overdrawn or over transferred together with handling charges and interest thereon at the rate chargeable by the Bank from time to time on overdraft accounts with the Bank.
   
   
5. Recording and Records - The Bank is authorised, in its discretion, to record electronically all telephone calls between the Bank and the Customer or any person acting on the customer’s behalf, and to keep those recordings as long as the Bank considers necessary. The Customer assumes the duty of obtaining any required consents from the Customer’s representatives for such recordings. If the Bank’s records, including any written, computer or taped records, conflict with the Customer’s records, the Bank’s records will prevail.
   
   
6. Disclosure of Information- The Customer hereby expressly authorises the Bank to disclose such information concerning the Account(s) of the Customer and the Customer’s ANZ ATM Card as the Bank may deem necessary or appropriate, including any information arising out of or in connection with the use of the 24-Hour Banking Service in Singapore or overseas in any other-countries to:
   1. any other branches, subsidiaries or associated or related companies of the Bank wherever located;
   2. all government agencies and authorities in Singapore or elsewhere where the disclosure is required by law;
   3. any agents or contractors which have agreed to perform work for or provide services to Bank;
   4. any person who provides or maintains any part of the system or equipment relevant to provision of any service to the Customer; and
   5. any other person at any time:
   6. which the Bank in good faith considers to be appropriate for the purpose or in the interest of the Bank; or
   7. in connection with the use or maintenance of any Account including any ANZ ATM Card; or
   8. where such particulars of the Customer’s Account were inadvertently divulged, revealed or disclosed by such persons or entities through no wilful default of the Bank.
      
      
      The Customer authorises the Bank to procure any information from any third party as the Bank may in good faith deem necessary including from any information processing entities in connection with the use of an ANZ ATM Card and authorises such disclosure by such third party of any information required by the Bank.
      
      This authorisation shall survive the termination of this agreement.
      
      
7. Suspension or Termination of Services - The Bank may at any time and without prior notice or cause suspend or terminate the 24-Hour Banking Service or any services provided in connection therewith and may cease to accept any instructions given by means of any such services, notwithstanding that the Bank may at the same time be accepting and executing similar instructions given by customers by other means. The Bank shall not be liable for any loss or damage suffered by the Customer as a result of or arising from any such suspension, termination or cessation of services. The Customer may cancel the 24-Hour Banking Service or any services provided in connection therewith at any time, provided that any cancellation shall only be effective after the Bank has a reasonable opportunity to act upon any cancellation request. Any cancellation shall not release the Bank or the Customer from any liability incurred prior to the effective date of the cancellation.
   
   
8. Loss or Theft of Card - The Customer shall in all circumstances and at all times be responsible for all transactions involving the use of the ANZ ATM Card by any person whomsoever, whether or not authorised by the Customer. In the event of loss or theft of the ANZ ATM Card, the Customer shall immediately notify such loss or theft to the Bank in writing and shall be fully responsible for all transactions involving the use of such card by any person whomsoever whether or not authorised by the Customer prior to the Bank’s actual receipt of such written notice and a reasonable opportunity to take action in respect thereof. If any replacement card is issued, the Bank is entitled to charge a fee therefor.
9. ATM Capture of Card - The Customer acknowledges and agrees that an ANZ ATM Card may be captured by an ATM and a transaction declined under certain circumstance, including if the card has been damaged or has expired, an incorrect PIN has been entered, or an alert exists on the Customer’s account as a result of the card being reported loss or stolen or as a result of equipment malfunctioning or power failure.

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ANZ ATM CARD Terms & Conditions

1. Governing Terms and Conditions - The ANZ ATM Card is issued by the Bank to the Customer subject to the following ANZ ATM Card Terms and Conditions, the General and Miscellaneous Terms and Conditions set forth herein, the Rules governing the Relevant Accounts, and the applicable rules and regulations of the Association of Banks in Singapore and of the Networks. If there is any conflict between these ANZ ATM Card Terms and Conditions and the Rules, the former shall prevail.
   
   
2. Ownership of Card - The ANZ ATM Card is the property of the Bank and the Customer shall return the ANZ ATM Card to the Bank immediately upon the Bank’s request irrespective of whether the Bank has given any prior notice or reason therefor. The Customer shall return the ANZ ATM Card to the Bank for cancellation if the Customer no longer requires the ATM facilities or if the Customer closes the Relevant Account with the Bank or if the ANZ ATM Card shall be withdrawn by the Bank for any reason whatsoever.
   
   
3. Joint Accounts - For joint accounts that may be operated on the signature of any one of the account holders, a separate ANZ ATM Card and PIN will be issued to each account holder. However, each and every one of the Customers shall be jointly and severally responsible for all transactions involving the use of the ANZ ATM Card so issued and the Terms and Conditions herein shall be binding on each and every one of the Customers. In the case of joint accounts requiring the signatures of two or more account holders, such account holders will not be eligible for the issuance of an ANZ ATM Card subject to a limited function, excluding withdrawal and transfer from that account.
   
   
4. Debiting Account - The Customer irrevocably authorises the Bank to directly debit from the Relevant Account the amount of any withdrawal, transfer or transaction involving the use of the ANZ ATM Card, including any transaction at an ATM or any purchase of goods or services at a point-of-sale terminal, whether or not made with the Customer’s knowledge or authority.
   
   
5. Deposits - Deposits made at the Bank’s ATM will be credited to the Customer’s account after verification by the Bank. Cheques passed to the Customer’s account are accepted for collection only and the proceeds will not be available until the cheques have been cleared.
   Authority of Bank: The Bank reserves the right at all times in its discretion not to accept any instruction from the Customer given by means of the ANZ ATM Card or to terminate this agreement with the Customer by withdrawal of the ANZ ATM Card or the services thereby provided or by refusing to renew the ANZ ATM Card without giving any reason therefor and without any prior notice to the Customer.
   
   
6. Use of ANZ ATM Card - The ANZ ATM Card can be used on any ATM installed by or belonging to the Bank or any member bank of the Cirrus System networks or any other Electronic Fund Transfer system other than Cirrus or any devices or terminals for effecting payment or transfer of funds by electronic means (collectively, “Networks”) notified by the Bank to the Customer from time to time. The ANZ ATM Card shall only and exclusively be used by the Customer and is not transferable.

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Phone Banking Terms & Conditions

1. Phone Banking Definitions- In these Terms and Conditions, the following terms have the meaning indicated unless the context otherwise requires: “Banking Day” means the operating hours of the Bank, Mondays to Saturdays, excluding Public Holidays.
   1. “Operating Hours” means, in respect of each type of Phone Banking Transaction, the time prescribed by the Bank from time to time during which on a Banking Day
      Phone Banking Instructions may be given to and accepted by the Bank. 
   2. “Phone Banking Instruction” means an instruction from the Customer transmitted to the Bank by means of a telephone. 
   3. “Phone Banking Transaction” means a transaction effected by the Bank pursuant to or as a result of a Phone Banking Instruction.
      
      
2. Governing Terms and Conditions - All Phone Banking Instructions and Phone Banking Transactions are subject to and governed by these Phone Banking Services Terms and Conditions, the General and Miscellaneous “Terns and Conditions” set forth herein, the Rules governing the Relevant Accounts and the applicable rules and regulations of the Association of Banks in Singapore and of the Networks. If there is any conflict between these Phone Banking Terms and Conditions and the Rules, the former shall prevail.
   
   
3. Phone Banking Instruction
   1. Phone Banking Instructions must be given by the Customer to the Bank by quoting the Customer’s PIN for Phone Banking, the Customer Identification Number and any other details required by the Bank to effect Phone Banking Transactions. All Phone Banking Instructions given to the Bank by quoting the Customer’s PIN and the Customer Identification Number and relied on or acted upon by the Bank shall be irrevocable and binding on the Customer whether or not such Phone Banking Instructions are given personally or authorised by the Customer. 
   2. The Bank shall not be obliged to carry out every Phone Banking Instructions received and may refuse any Phone Banking Instruction without giving any reason thereof. The Bank will only carry out an Phone Banking Instruction in so far as (in the Bank’s sole and absolute discretion) is practicable or reasonable for the Bank to do so and in accordance with its regular business practice and procedure. Without limiting the generality of the foregoing, any Phone Banking Instruction received by the Bank outside the Operating Hours or on a day that is not a Banking Day will be considered to have been received by the Bank on the next Banking Day. 
   3. Any Phone Banking Instruction or Phone Banking Transaction outside the scope of Phone Banking provided by the Bank from time to time will generally not be acted or effected by the Bank. However, if any Phone Banking instruction outside the scope specified herein is relied on or acted upon by the Bank, such PhoneBanking Instruction and all Phone Banking Transactions arising therefrom shall be binding on the Customer. 
   4. In the absence of specific instructions from the Customer, the Bank will at its discretion credit the proceeds of an Phone Banking Transaction due to the Customer to any Account whether or not such Account is interest bearing.
      
      
4. Writing Notification of Phone Banking Transactions - For each Phone Banking Transaction concluded, the Bank shall have no duty whatsoever to send any advice of any kind to the Customer unless specifically requested by the Customer and agreed to by the Bank. Upon receipt of an advice from the Bank, the Customer shall have a duty to examine the advice and notify the Bank in person or writing of any alleged error or irregularity therein. If the Bank does not receive any notice of alleged error or irregularity within five days after the date of the advice concerned, the Customer shall be deemed to have accepted the contents of the advice.
   
   
5. Quotation of Exchange Rates, Loan Rates and Interest Rates - Any exchange rate, loan rate or interest rate quoted by the Bank in response to a Phone Banking Instruction is for reference only and shall not be binding on the Bank unless confirmed by the Bank for the purpose of a Phone Banking Transaction. Such confirmed exchange rate, loan rate or interest rate, if accepted by the Customer through Phone Banking shall be absolutely binding on the Customer notwithstanding that a different exchange rate, loan rate or interest rate might have been quoted by the Bank at the relevant time through other means of communication.

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Miscellaneous Terms & Conditions

1. Liability Indemnification-
   1. The Bank shall have no responsibility whatsoever for any loss or damages suffered by the Customer as a result of or arising from (1) the Bank acting on any unauthorised instruction, provided only that the Bank acts in good faith; (2) the misunderstanding or misinterpretation of any instruction whether given by phone, electronic means or otherwise, provided only that the Bank acts in good faith; or (3) any failure of the Bank to perform any obligation or service or take any action where such failure is attributable directly or indirectly to any circumstance or event beyond the reasonable control of the Bank, including any equipment malfunctioning, power failure, interruption in transfer facilities, or refusal or delay by a third patty in taking any action. 
   2. The Customer shall hold harmless and indemnify the Bank and any other person appointed by the Bank and its officers and employees against all liabilities, claims, costs and damages of any kind which may be incurred by any of them and all actions or proceedings which may be brought by or against them, in connection with the provision of the 24-hour Banking Services and/or the exercise of the powers and rights of the Bank under these Terms and Conditions, unless such liabilities, claims, actions or proceedings are caused solely by the gross negligence or wilful default of the Bank.
      
      
2. No Consequential Damages - The Bank shall not be responsible for any consequential or indirect damage arising from or relating to the use of the 24-hour Banking Service.
   
   
3. Enforcement and Collection Costs - The Customer shall pay all collection and other costs, including legal fees on a full indemnity basis, incurred by the Bank in connection with the enforcement of these Terms and Conditions.
   
   
4. Notices - Any notice, demand or other communication to the Customer under these Terms and Conditions may be delivered by ordinary post to the address last notified in writing to the Bank by the Customer or by such other means as the Bank may consider appropriate. Any such notice shall be deemed to be served and delivered on the day of posting. All notices or announcements by the Bank in connection with any of the services or cards governed by these Terms and Conditions shall be deemed duly made and effective and binding on the Customer if the Bank shall have put or displayed notice thereof at the banking halls of the Bank’s branches.
   
   
5. Currency Conversion - The conversion by the Bank of any sum into any currency pursuant to any provison shall be effected at the rate of exchange quoted by the Bank at the relevant time. The value of all ATM card transactions conducted outside Singapore expressed in a foreign currency will be converted into Singapore dollars or currency of account at such rate of exchange as may be determined by the Bank in its absolute discretion.
   
   
6. Amendments - The Bank may add to vary, revoke or amend these Terms and Conditions and the Rules from time to time without prior notice to the Customer and such addition, variation, revocation and amendment shall be binding on the Customer upon notice or announcement made in accordance with the notice provisions hereof. The use of the relevant card or the provision of the relevant service shall at all times be subject to all the Terms and Conditions currently in force for the time being irrespective of-the Customer’s actual receipt of the Bank’s notices or knowledge thereof.
   
   
7. Joint and Several Obligations- If more than one person signs or agrees to be bound by these Terms and Conditions -
   1. the obligations of such persons will be joint and several and, as the context may require, words herein denoting the singular only will be deemed to include the plural;
   2. any notice hereunder to any one such person will be deemed effective notification to all such persons;
   3. any one such person may terminate the relevant service or close the Relevant Account; and
   4. on the death of either of such persons, the Bank will hold any credit balance in the Account to the order of the survivor without prejudice however, to any right which the Bank may have arising out of any lien, mortgage, charge, pledge, set-off, counter-claim or otherwise whatsoever and subject to compliance with the provisions of the Estate Duty Act of Singapore, Chapter 96 (including statutory modifications and re-enactments thereof).
8. No Waiver - No actor omission by the Bank pursuant of these Terms and Conditions shall affect its rights, powers and remedies hereunder or any further or other exercise of such rights or remedies.
   
   
9. Assignment - No assignment of any rights or obligations of the Customer under these Terms and Conditions can be made without the prior written consent of the Bank.
   
   
10. Severability - Each of the provisions of these Terms and Conditions is severable and distinct from the others and if one or more of such provisions is or becomes illegal, invalid or unenforceable, the remaining provisions shall not be affected in any way.
    
    
11. Governing Law and Jurisdiction - These Terms and Conditions are governed by and shall be construed in accordance with Singapore law. The Customer submits to the non-exclusive jurisdiction of Singapore courts but these Terms and Conditions may be enforced in the courts of any competent jurisdiction.
    
    
12. Contracts (Rights of Third Parties) Act 2001 - Nothing in these Terms and Conditions shall confer on any third party a right to enforce any provision herein and the provisions of the Contracts (Rights of Third Parties) Act 2001 which might otherwise be interpreted to confer such rights shall not apply and are expressly excluded from applying herein.

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