Singpost Knowledge Center

Send Document/Parcel


SmartPac is a postage-paid postal service for delivery anywhere in Singapore, the next working day for a fixed price. Pick up a SmartPac and we guarantee 2 smiles: one on your face and one on your recipient's face!

SmartPac offers you:

Smartpac Logo with Box

  • Enhanced efficiency – Door-step delivery*.
  • Peace of mind – Proof of delivery with complete reliability^.
  • Greater convenience – Enjoy free delivery and pick-up#.
  • Better value – Comes with free packaging and only $4.70 for delivery up to 3kg or $3.80 for delivery up to 1kg.
  • Track & Trace – With easy online access, always know where your package is 24/7.






Box: S$4.70 for delivery up to 3kg.
Envelope: S$3.80 for delivery up to 1kg.
Mini: S$3.20 for delivery up to 600g.

Prices are inclusive of 7% GST

Box: 300mm (l) x 190mm (w) x 70mm (h)
Envelope: 330mm (l) x 240mm (w) x 70mm (h) 
Mini: 150mm (w) x 220mm (d) x 70mm (h)

How it Works

Where To Buy
Purchase SmartPac at any post office. For Bulk orders, call 6845 8000 to open an account with SingPost.

Delivery Standard & Cut-off Time
90% will be delivered on the next working day if SmartPac is posted at:

  1. Bulk posting box at post office or street posting box
    • Mondays to Thursdays
      • Within CBD by 7pm
      • Outside CBD by 5pm
    • Fridays
      • Within CBD by 8pm
      • Outside CBD by 6pm
  2. Bulk Mail Centre
    • Mondays to Fridays
      • 9am to 6pm 


* Will be deposited into recipient's letterbox if no one is available to receive it during the first delivery attempt to doorstep. 
^ When delivered to letterbox, postman's signature on the delivery note is deemed as proof of delivery. Retrieval of a duplicate copy of the signed delivery note is available upon request at S$2.
# Minimum purchase of 80 SmartPac boxes or envelopes for customers with an account.

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