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Postal Services Guide



Section 1 :  Counter Services

SingPost has a wide network of over 60 post offices located throughout Singapore. In addition, there are over 30 authorised agencies and over 800 stamp vendors providing essential postal services to our customers. For service round the clock, there are always our more than 300 Self-service Automated Machines which dispenses postage labels of varying denominations.

 

Principal Postal Services

Postal service provides delivery of letters, postcards and small packets to both local and overseas addresses.

Philatelic

Philatelic refers to the collection of postage stamps and postal stationery such as first day covers, annual stamp collections etc. Philatelic services are available at 11 selected post offices. For more details on our service offerings, please refer to Section 4 or visit our website.
Speedpost Worldwide Service Insurance

Insurance for Speedpost Express Service is available at 3% of the declared value on the consignment note and shipping invoice, subject to a minimum of $30 per shipment. The maximum insured value per shipment is $99,999. Insurance for Speedpost Worldwide Services (except Speedpost Express) is available at 1.5% of the declared value on the consignment note and shipping invoice, subject to a minimum of $5 per shipment. The maximum insured value per shipment is $20,000. Please refer to http://www.speedpost.com.sg/downloads/speedpost_worldwide_insurance_premium.pdf for more information.
Bulk Post (M Bag) Service

 

This service is for mailers who send large quantities of printed paper items to a single addressee at regular or frequent intervals. Posting is accepted only at the Bulk Mail Centre 10 Eunos Road 8 East Entrance #01-38 Singapore Post Centre Singapore 408600. The minimum weight limit for each bag is 5 kg and maximum limit is 30 kg (to United Kingdom, the maximum weight shall be 20 kg). The items cannot be registered or insured.
Express Delivery Service This service provides for delivery to be expedited once the item arrives at the office of destination. Only applicable for overseas posting. An express fee of $2.00 is charged in addition to normal postage and other fees payable.
Registered Article Service

 

This service is ideal for confidential or important items which require special handling, processing and accountability Letters, including aerogrammes, letter packets, small packets, domestic parcels and literature for the blind may be registered but not overseas parcels. A fee of $2.24 (Local and includes GST) and $2.20 (Overseas) per article is payable in addition to normal postage and other charges. Article must be tendered over the counter and a receipt obtained Advice of Delivery The sender will be advised when the item posted is received by the addressee. A fee of $1.00 is payable in addition to normal postage and other charges at the time of posting. Service is not available for Speedpost Islandwide and Worldwide Services.
Certificate of Posting for an Unregistered Article A certificate of posting may be obtained for any unregistered postal article upon payment of an additional fee of 20 cents at the time of posting.
International Reply Coupons

 

The International Reply Coupons are intended to provide a means of prepayment for replies by post. These coupons may be exchanged in any country of the Universal Postal Union for a stamp or stamps representing the minimum postage applicable for an unregistered letter to any country by airmail.

Selling Price and Exchange Value

The selling price for an International Reply Coupon at Singapore Post Offices is at $2.50. The International Reply Coupons presented at Singapore Post Offices will be exchanged for stamps amounting to $1.10 w.e.f. 18/12/2006. International Reply Coupons issued have expiry dates printed on them. Refer to the front of the coupons for the expiry date.
P.O. Boxes

P.O. Box service allows you to rent a letter box from Singapore Post and have your mail kept in security when you are conducting contests, away on vacation, business trips or if you are simply looking for total privacy. For more details, please refer to PO Box  webpage.
Poste Restante  

Poste Restante is a free service for a limited period for the delivery of travellers' mail over the counter at the Singapore Post Centre Main Branch at 10 Eunos Road 8, #01-02, Singapore Post Centre, Singapore 408600.
Mail Redirection and Mail Retention Service

 

Mail Redirection service allows your mail to be sent to your new address until you have settled down and informed your friends and business associates of your change of address.
 
Mail Retention service allows your mail to be kept safely at the post office when you are away for an extended period of time and protects your home by not allowing strangers to know you have been out for some time. Details are available at Retain Mail webpage. 
Mail Retrieval A fee of $20.00 (plus prevailing GST) per article is charged for the reclaim of mail.
Mail Order Services This service is for the convenience of customers for the ordering of goods and services through the mail.
Customs Clearance A fee of $2.00 is payable by the addressee of each postal article on which customs duty is leviable.
Postage Stamps

Postage stamps are available in denominations of 5¢, 20¢, 30¢, 45¢, 50¢, 55¢, 65¢, 80¢, $1.10, $2, $5 and $10. Also available are No-Value-Indicator (NVI) stamps, which do not bear a printed postage value but can be used on local mail up to the basic weight step. Postage stamps are available in the form of labels, loose pieces, stamp sheets, sheetlets, and booklets.
Postal Stationery

Postal stationery items available consist of stamped light air letter forms (aerogrammes), Postpac envelopes and cartons, Postubes, prepaid envelopes, security envelopes and international reply coupons. Packing materials such as loose-fill foam, cotton twines, cushion wrap, and air bubble sheets are also on sale at post offices. For a detailed list, including box PostPac dimensions, please refer to Post Offices webpage.
Singapore Money Order

Singapore Money Order is issued for payment within Singapore only. This service can be drawn for any sum not exceeding SGD$2,000. The cost is $2 per money order.

Mode of Application

The remitter must complete an application form that is obtainable at any Post Office. To ensure proper identification, the names of the remitter and payee should be completely indicated. No alteration or erasure of the amount or name and address of the payee is permitted on the application form.

Advice of Payment

The remitter of a money order may, on payment of a supplementary fee of $1.00 plus prevailing GST at the time of purchase of the order, obtain an official advice of payment. A fee of $2.00 plus prevailing GST must accompany applications for an advice of payment made at any time subsequent to the purchase of the order. A crossed money order may be paid only through a bank. The remitter or payee may cross a money order if payment through a bank is desired.

Transmission of Order

A money order is handed to the remitter who should retain the receipt and forward the order to the payee for presentation for payment at post offices.

Payment

Before an order can be paid at the office of payment shown thereon, the payee named by the remitter must sign it. The payee must give the remitter’s name correctly and prove his own identity. Through a bank, a crossed money order may be paid only through a bank. The remitter or payee may cross a money order if payment through a bank is desired.

Period of Validity

A money order is valid for three calendar months from the last day of the month of issue. A void money order remains at the disposal of the remitter for three calendar months from the date of issue. If not claimed within this period, the amount of the void orders is credited to Singapore Post and is not recoverable from Singapore Post unless the claim is made within three years from the date of issue of the order and a satisfactory reason for the delayed claim is given.

Stoppage of Payment

To stop payment of an order, application should be made on a prescribed form at any post office. The receipt of the order must be handed to the Branch Manager. The fee for this service is equivalent to the original commission of the order purchased. In no case, however, shall Singapore Post be responsible for inability to stop payment of a money order in compliance with the remitter's wishes.

Alteration in Particulars

At any time before payment of a money order, the remitter may alter the name of the payee. The fee for this service is equivalent to the original commission of the order purchased.

Repayment

If application is made for repayment of an order that has been crossed for payment through a bank, the remitter must first obtain approval from the Money Order Unit to cancel the crossing. No fee is payable. If application is received for payment to be made in cash of an order that has been crossed for payment through a bank, the payee must first obtain the approval of the Money Order Unit to cancel the crossing. No fee is payable.

Duplicate Order

If a money order issued in Singapore is lost or destroyed, it may be replaced by a duplicate order, which may be obtained on application to Singapore Post. The fee for the issue of a duplicate order is equivalent to the original commission of the order purchased. Where a duplicate is required of an order that has been lost through any fault of Singapore Post, payment of the fee will be waived.
Singapore Postal Orders

Postal orders are sold at all post offices. There are two types of postal orders, namely, Singapore Postal Orders and Brunei Postal Orders.

Singapore Postal Orders are issued by Singapore Post, with the values shown in Singapore currency. Such orders are sold and paid in Singapore. They can also be cashed in Malaysia and Brunei Darussalam.

Denominations and Selling Price

Singapore Postal Orders are sold in values of $1, $2, $10, $50 and $100. The selling price for each denomination as listed:

Denomination                  Sale Price
$ ¢                                    $ ¢
1.00                                  1.50
2.00                                  2.50
5.00                                  5.50
10.00                                10.50
50.00                                51.00
100.00                             101.00

Extension of Value and Payment

The sender of a Singapore postal order may increase its value by an amount not exceeding 99 cents by affixing in the space provided on the face of the order not more than three unused valid Singapore postage stamps. Singapore postal orders can be cashed at any post office in Singapore, Malaysia and Brunei Darussalam.

As regards to Singapore postage stamps affixed to an order in extension of its value, no payment will be made for stamps in excess of the number or value allowed, or affixed in position other than in the space provided. Stamps perforated with initials or marks, or embossed or impressed stamps cut out of envelopes, postcards etc, cannot be used for extending the value of a postal order.

Postal orders, unlike currency notes, do not represent value in themselves, and are not negotiable. Only the rightful owner may cash a postal order. If the sender has filled in the name of the payee, the owner may take legal action to recover the amount from the person who negotiates the order.

Completion of Order

The sender of a postal order must fill in the name of the person to whom the amount is to be paid, and also the name of the office of payment as an added precaution. If the sender does not know the post office most convenient to the payee, he should insert the name of the town, village or district where the payee resides. The order will then be paid at any post office in the place named.

Counterfoil

A counterfoil is provided on every Postal Order. The counterfoil will be date-stamped on the back to show the office and date of purchase. The counterfoil should be retained by the sender and not forwarded with the order. If a postal order is lost, the possession of the counterfoil does not entitle the holder to reimbursement but it facilitates enquiry.

Conditions of Payment

Postal orders may be crossed for payment through a bank. A crossed order will be paid to the named payee only through a bank. If the name of payee's bank is added, payment will be made only through that bank.

Repayment

Postal orders may be crossed for payment through a bank. A crossed order will be paid to the named payee only through a bank. If the name of payee's bank is added, payment will be made only through that bank.

Period of Validity

Singapore Postal Orders are valid for a period of three calendar months from the last day of the month of issue. Applications for the payment of void Singapore Postal Orders purchased in Singapore must be forwarded to the Money Order Unit, Singapore Post Ltd, 10, Eunos Road 8, #02-35, Singapore Post Centre, Singapore 408600. The purchaser will be required to pay a second commission equivalent to the original commission in such cases.

Liability

After a postal order has been paid, Singapore Post is not liable for any further claims for payment.
Brunei Postal Orders

Brunei Postal Orders are issued by the Brunei Postal Administration, with the values shown in Brunei currency. Such orders are not sold in Singapore but can be cashed within Singapore at any post office. Brunei postal orders in the denominations of $1, $2, $5, $10, $20, $50 and $100 may be cashed in Singapore at any post office. The encashment rates may be obtained from any post office.

Extension of Value

The sender of a Brunei postal order may increase its value by an amount not exceeding Brunei 95 cents by affixing in the space provided on the face of the order not more than three unused valid Brunei postage stamps. No payment will be made for stamps in excess of the number or value allowed, or affixed in positions other than in the space provided. Stamps perforated with initials or marks, or embossed or impressed stamps cut out of envelopes, postcards etc cannot be used for extending the value of a postal order. The values of postage stamps of Brunei and their equivalents in Singapore currency may be obtained from any post office.

Postal orders, unlike currency notes, do not represent value in themselves, and are not negotiable. Only the rightful owner may cash a postal order. If the sender has filled in the name of the payee, the owner may take legal action to recover the amount from the person who negotiates the order.

Completion of Order

The sender of a postal order must fill in the name of the person to whom the amount is to be paid, and also the name of the office of payment as an added precaution. If the sender does not know the post office most convenient to the payee, he should insert the name of the town, village or district where the payee resides. The order will then be paid at any post office in the place named.

Counterfoil

A counterfoil is provided on every Postal Order. The counterfoil will be date-stamped on the back to show the office and date of purchase. The counterfoil should be retained by the sender and not forwarded with the order. If a postal order is lost, the possession of the counterfoil does not entitle the holder to reimbursement but it facilitates enquiry.

Conditions of Payment

Postal orders may be crossed for payment through a bank. A crossed order will be paid to the named payee only through a bank. If the name of payee's bank is added, payment will be made only through that bank.

Repayment

Postal orders may be crossed for payment through a bank. A crossed order will be paid to the named payee only through a bank. If the name of payee's bank is added, payment will be made only through that bank.

Period of Validity

Brunei Postal Orders are valid for a period of six calendar months from the last day of the month of issue. Purchasers of Brunei postal orders must forward their applications for the payment of void orders to the Postal Administrations of the countries in which they were originally purchased. In such cases, a second commission equivalent to the original commission is also payable by the purchaser concerned.

Liability

After a postal order has been paid, Singapore Post is not liable for any further claims for payment.

 
In addition to Postal Services, SingPost offers a wide range of services such as collection of bill payments, acceptance of applications, sales of air tickets and traveller's cheques, encashment of travelers cheques, and many more. For more information, please refer to Post Offices.