Receiving

Receiving Speedpost Singapore Items

How can I trace/check the status of a letter/parcel?

As each shipment is tracked by a unique Tracking Number, we strongly recommend the sender to keep a copy of the consignment note for reference. Use our Track Item feature under Quick Tasks to get the status of your letter/parcel.


Why does my item take longer to arrive than what is quoted / stated?

The delivery time is provided as a general guide. Items are subject to variation depending on multiple factors including customs inspections.


What will happen to my item if no one is at home to receive it?

For Speedpost Singapore services, the item will be returned to the sender on the next working day if it is sent via Speedpost Priority. For Speedpost Standard service, the item will be delivered to a designated post office or POPStation for self-collection. The recipient is to collect the item within the stipulated period stated on the Delivery Advice.


Can I arrange for re-delivery or re-direction of my item(s)* after a failure?

Your item will be delivered to a designated post office or POPStation for self-collection if there is no one at home to receive it. Redelivery or redirection service is not available.


What should I do I did not receive the sent item?

Our Track and Trace system provides up-to-date information on your shipment location. If your shipment did not arrive after the estimated delivery time by 1 to 2 weeks, please contact our hotline at 1800 222 5777 (for Singapore only) / +65 6222 5777 (when calling from outside Singapore) for assistance


Where can I find my tracking number?

A unique tracking number will be issued and printed onto the shipping label when a shipment is created via www.ezy2ship.com. Otherwise, the tracking number is the number below the barcode found on the top right hand corner of the consignment note.


Can I track my shipment if I do not have my tracking number?

You can track your item only if you have the tracking number. It is important to keep a copy of the ezy2ship shipping label or the consignment note as it contains information like tracking number.


Why do I have to collect my item(s)* at the POPStation or post office after a delivery failure?

To make collection of parcels easier for recipients who are not on hand to receive them, we modified our delivery process in early 2013 taking into account lifestyle changes and feedback from customers. Parcels that are not delivered to their intended recipients on the first attempt are channeled to post offices or POPStations for self-collection. This allows customers to collect their items quickly and in their own time, unlike in the past when they had to wait for two working days before they could receive or re-route their items.


Five working days are too short for self-collection at the Post Office. Can I extend this window period?

Our records show that more than 80% of the items are collected within 3 days. If you are not able to collect your item personally, you can authorise someone to collect it on your behalf. Our Post Offices are open on Mondays to Saturdays with some, on Sundays and Public Holidays as well. Some post offices even operate on extended hours on Wednesdays. Please click here for information on the operating hours of our post offices.


What will happen to my item(s) if I do not collect it within five working days?

If you do not collect your item within the stipulated time stated on the Delivery Advice, the item will be sent back to the Singapore Post Centre (SPC) at Paya Lebar. You will receive a reminder notification. If you fail to collect your parcel at SPC after the fifth day, it will be sent back to the sender or dispose depending on the sender’s instruction on the consignment note.


I cannot collect my item as it is too heavy or big. Can I arrange for a redelivery?

You can book our Speedpost Standard Service at the post office to have your item delivered to your preferred location in Singapore.


What should I do if I receive the item in damaged condition?

It is the responsibility of the consignee to check the condition of the item upon delivery. In the event that the item is damaged, please do not accept it and inform the sender to make a damage report to Singapore Post.


Could not find your answer? Contact our Customer Service