Pay

Paying Bills & More

Need to make payments for your bills and fines? Want to know more about SAM kiosks or SAM Web? Find additional information you might need in this article.


What is SAM

SAM started as kiosks to bring our services closer so that you can pay bills, fines, top-ups, buy stamps, weigh your packages, and more even beyond the operating hours of our Post Offices. Today SAM extends beyond kiosk into multi-channel (Kiosks, Weband Mobile) to bring our services even closer and more accessible to you anytime and anywhere.


What are the available modes of payment for Bill Payment Services on SAM Web?

Currently, the following are the available modes of payment:

  • GIRO-On-Demand (GOOD)
  • eNETS Debit
  • Credit/Debit Cards (Visa/MasterCard)

Can I use a corporate or foreign credit card?

SAM currently only accepts locally issued credit cards for payments.


Can I make partial payments?

Yes, you can control the payment amount and timing of your payment. However, please remember to pay your bill in full by the bill due date, as relevant late payment charges may be imposed by various billers on your account.


Does SAM charge me for bill presentment & payment services?

No. SAM does not charge the consumers any service charge when you pay your bills.


How do I check the status for my payment?

You can check the status of your payment via www.mysam.sg by going into Payments -> Payment History.


How do I dispute bill charges, if any?

SAM is a payment aggregator and enables payments on behalf of our billers. All enquiries/disputes on bills should be taken up separately with the respective billers.


Why can't I see my amount due but I can see the overdue notice on my envelopes?

Likewise in the physical world, the overdue amount is not shown on the envelopes. To protect your privacy, the overdue amount is shown only when you view your mail.


How do I add/remove credit card details?

Please login to www.mysam.sg and click on the Profile menu link. From the Payment Info tab, you may add/remove your credit card details.


Why is the status of my credit card "Not Verified"?

The credit card is reflecting as "Not Verified" because it has not has not been used to make payment. Once you have used the credit card for any payments, the credit card will reflect as "Verified".


Is it safe to store my credit card details in SAM?

SAM is PCI DSS (Payment Card Industry Data Security Standard) compliant. We have met all standards outlined by the PCI Security Standards council and are certified by ControlCase (a Qualified Security Assessor certified by the PCI Standards Council). We ensure all our customers payment card data is being kept safe throughout every transaction based on the stringent requirement of PCI DSS.


What if I lose my phone? How can I unlink my SAM account from my lost device?

Yes, you can unlink your devices (smartphone and tablet) on demand by following these steps:

  1. Login to your SAM Account
  2. Go to Connections->Linked Devices
  3. Delete or Edit your linked devices accordingly.

What is GIRO-On-Demand?

The GIRO-On-Demand is slightly different from the current GIRO service. For the current GIRO service, the amount due is automatically deducted from your bank account on a fixed day of the month without your intervention after you have setup the initial instruction. On the other hand, the GIRO-On-Demand service, offers you better control as the amount due will only be deducted from your bank account after you have specifically initiated the deduction instruction each time you need to pay your bill. You will have to first apply for a GIRO-On-Demand account with SingPost through your bank of choice. The GIRO-On-Demand Application form will also authorize SingPost to instruct your bank to pay for your selected bills when you select GIRO-On-Demand as the mode of payment.


How do I apply for a GIRO-on-Demand account?

To apply for GIRO-On-Demand account, simply follow these steps:

  1. Download the application form.
  2. Print out the form and complete section 1.
  3. Send in the completed form back to:
         SAM Team
         10 Eunos Road 8
         #07-37A Singapore Post Centre
         Singapore 408600

The form will then be forwarded to your bank for approval. The bank will typically take approximately 3 weeks to process your application. Please take note that the bank indicated in your GIRO-ON-Demand form must be a savings bank account.


Do all the Billers accept all the available modes of payment?

Depending on the billers, they may not support all our modes of payments. Find out what are the available payment modes specific to your biller here.


Must I sign up for GIRO-On-Demand for SAM payment service?

It is not compulsory as GIRO-On-Demand is just another way to pay your bills online at SAM. You may use other modes of payment available for the respective billers.


I had submitted a GIRO-on-Demand application form but why is it not showing on the Payment Info?

Processing time will take approximately 3 weeks.


Will I be notified when my GIRO-On-Demand (GOOD) is approved?

Yes. After we have received your Application form for GIRO-On-Demand, we will send it to your bank for verification immediately. Upon the bank's approval, you will be notified through your registered email address that you can start paying your bills through SAM by GIRO-On-Demand.


Can I use more than one bank account for GIRO-On-Demand?

No, only one Saving Bank Account can be used for bill payments.


Can I use somebody's bank account for GIRO-On-Demand?

No, you will have to use your own bank account to pay bills through your SAM account. The name of the bank account holder on the Application for GIRO-On-Demand Service must be the same as the name you registered with SAM.


What if I do not have enough money in my bank account?

Once you authorize or schedule a payment, your bank will attempt to transfer the funds from your account on the third working day (subject to individual bank). If there are insufficient funds available to cover the transaction, your transfer may be denied. If this happens, we will notify you via email to inform you of the status. You then need to deposit sufficient funds into your account before another fresh payment is made. The regular bank charges may apply.


What happens if I change my bank account?

You will have to write to your bank to terminate the GIRO-On-Demand service for the existing bank account and submit a new Application for GIRO-On-Demand for your new bank account.


How do I cancel my GIRO-on-Demand account?

You will have to write to your bank for the termination of GIRO-On-Demand. Upon receiving your bank's notification for termination, we will disable the pay button for GIRO-On-Demand and notify you the effective date.


I have made a payment with GIRO-on-Demand awhile back but why is the status still showing "Submitted"?

GIRO-on-Demand payments are settled offline, thus the status will not be updated. To find out the status of the payments, you will need to check with the billers.

 


Could not find your answer? Contact our Customer Service