Collections

Collecting Identity Cards

Will there be additional fees payable for collection of documents at post office?

There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. If you require more details, you may contact SingPost customer service hotline at 1605.


Are all SCs and SPRs eligible for this collection @ post offices service?

Not all SCs and SPRs would be eligible for this alternate site collection service. You will be informed of your eligibility for alternate site collection when you book an appointment for IC collection on the e-Appointment page.


How do I inform ICA if I wish to collect my IC at a selected post office?

If you wish to collect your IC at a selected post office, please use the ICA's e-Appointment system, available through the ICA website at https://eAppointment.ica.gov.sg/ to check if you are eligible to do so. If you are eligible, you may select a date and your preferred post office in the e-Appointment system.


When is the earliest date I can collect my IC at a post office?

The earliest date that you can collect your IC at the selected post office is three working days after you have successfully confirmed your booking via the ICA's e-Appointment system.


I have made an appointment to collect my IC at a particular post office but am unable to collect it on the selected date now. Must I change the appointment date?

You have up to 14 days from your appointment date to collect your IC from the selected post office. It is not necessary to change the appointment date if you are able to collect it within the 14 days. For example, if your appointment date is 1 November 2012, you can collect your IC on any day between 1 and 14 November 2012.


After I have made an appointment to collect my IC at post office A, can I use the e-Appointment system to change the collection venue to post office B?

You are not allowed to do so for administrative and security reasons.


Can I collect my IC at the post office before my appointment date?

You will not be able to collect the IC before your appointment date as your IC may not have been delivered to the post office.


What will happen if I fail to collect my IC within 14 days from my appointment date?

If you fail to collect your IC within 14 days from your appointment date, your IC will be returned to ICA. You must make a fresh appointment through the e-Appointment system to collect your IC at the ICA Building. Please note that you will only be able to log into the e-Appointment system earliest three working days after the 14 days' lapse to make a new booking.

You will not be required to pay a penalty fee in this situation. However, you are required to collect the IC at ICA Building within 3 months from the date of issue. Your IC will be destroyed if it is not collected within 3 months. You are required to replace your IC and the prevailing replacement fee applies.


What documents do I need to produce for collection of IC at the post offices?

You are required to bring the IC collection slip or a copy of the acknowledgment letter on the e-Appointment to collect at the designated post office.


Can I appoint another person to collect my IC at the post office on my behalf?

You must collect your IC personally because your identity will be checked via the fingerprint verification system before your IC can be issued.


What happens if I did not bring my IC collection slip?

The IC collection slip will be printed for every IC applicant whose application is approved. However, if you did not bring the IC collection slip to the post office, you can collect your IC if you produce a copy of the acknowledgement of the e-Appointment to collect at the designated post office.


Must my child be present when collecting his/her IC at the post office?

Your child must come in person with the IC collection slip to collect his/her IC at the post office as fingerprint verification is required. No proxy is allowed for the collection.


What must I do if the collection of my IC at the post office is unsuccessful?

If the collection of your IC at the post office is unsuccessful, you will have to collect the IC at the ICA Building. The post office staff will advise you on the details.


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