Try the new singpost.com!

54.224.188.134

Singpost Knowledge Center

Market Your Business

Admail Service Terms & Conditions (T&Cs)

Download PDF



Version 10/2015

 

1. DEFINITIONS

(a) “Actual Lodgement Date” means the actual date on which Admail is lodged by the Customer, Provided That where the lodgement is pursuant to Clause 6.3, then the actual date on which Admail is lodged by the Customer shall mean the date as specified by SingPost, and where the lodgement is in more than one (1) batch pursuant to Clause 6.5, then the actual date on which Admail is lodged by the Customer shall mean the date of the lodgement of the last batch of that Admail;
(b) “Admail” means unaddressed and homogenous promotional materials, advertisements or notices;
(c) “Application Form” means the application form submitted by the Customer to SingPost for the Service;
(d) “Customer” means the customer of the Service;
(e) “Indicative Lodgement Date” means:
(i) the date of lodgement stated on the Application Form, or
(ii) in the event that more than one (1) date of lodgement is stated on an Application Form, the latest date of lodgement stated;
(f) “Service” means the distribution of Admail to housing units which fit the Customer’s specifications set out in the Application Form; and
(g) “Working Day” means any day from Monday to Friday (excluding public holidays).

 

2. SPECIFICATIONS

2.1 Admail must meet the following specifications:

Type of
Admail
Size

Thickness

Paper Quality
Minimum Maximum Minimum Maximum
Postcard, leaflet & Brochure 140mm (L) x 90mm (W) 229mm (L) x 162 mm (W) 0.2 mm 5mm At least 128gsm
Catalogue & Booklet 140mm (L) x 90mm (W) 2297mm (L) x 210 mm (W) 0.9mm 7mm N.A.

 

3. CONTENT AND NATURE OF ADMAIL

3.1 The Customer shall not lodge with SingPost any Admail that is photocopied.

3.2 Admail must be printed with at least 2 colours.

3.3 The distribution list and actual samples of Admail must be sent to SingPost for approval at least three (3) Working Days prior to the Indicative Lodgement Date of such Admail during non-festive periods (i.e. January to September) and at least five (5) Working Days prior to the Indicative Lodgement Date of such Admail during festive periods (i.e. October to December).

3.4 Admail must not contain content which states, implies or suggests any of the following:

  1. anything illegal, offensive, insulting or immoral; or
  2. anything dishonest, deceptive or unpatriotic; or
  3. anything religious or political in nature.

 

3.5 SingPost shall determine whether any Admail submitted for approval contravenes any criteria listed in Clauses 2.1, 2.2, 3.1, 3.2, 3.3 and 3.4 above and SingPost’s determination in this regard shall be final and binding. Upon SingPost’s determination of any such contravention, SingPost shall have a right but not an obligation to reject the relevant Admail submitted.

Notwithstanding the generality of the foregoing, in the event that any Admail is deemed by SingPost, in its absolute discretion, to be unfit or unsuitable for distribution, SingPost shall have the right at any time to reject such Admail and/or terminate the Service.

3.6 In the event that SingPost accepts for distribution any Admail which contravenes any criteria listed in Clauses 2.1, 2.2, 3.1, 3.2, 3.3, 3.4 and 3.5 above, SingPost shall not be liable for non-distribution or uneven distribution of such Admail.

 

4. SELECTION OF POSTAL SECTOR CODES

4.1 Selection of intended recipients for Admail and/or areas where Admail is to be distributed shall be based on the postal sector code.

 

5. PREPARATION OF ADMAIL FOR LODGEMENT

5.1 Admail should be bundled in bundles of 100 or 200 pieces for postcards, leaflets, and brochures, and bundles of 25 pieces for heavier items such as catalogues and booklets. Strings or thick rubber bands should be used for bundling.

5.2 Each lodgement of Admail should be grouped and labelled according to the quantity required for each delivery base. The title of the Admail, Delivery Base, Quantity and Booking No. must be indicated on each label.

5.3 5.3 All lodgements of Admail should be labelled according to the format below. Labels have to be visible and prominent at the time of lodgement.

Admail
Delivery Base
(e.g. Ayer Rajah (ALX / GME / TBR))
Postal Sector
(e.g. 14,15,27,28,16)
1Booking No.
(e.g. 1500001A)

 

5.4 The Customer may request for bags and labels to be provided by SingPost.

5.5 Bags and labels may be collected from BULK MAIL CENTRE at least three (3) Working Days before the Indicative Lodgement Date.

5.6 The weight of each bag of Admail to be lodged at BULK MAIL CENTRE shall not exceed 20 kg.

5.7 All Admail must be bundled before lodgement. BULK MAIL CENTRE will not accept lodgement of non-bundled Admail. The Customer may request for bagging and labeling services to be provided by SingPost with charges applicable.

  

6. LODGEMENT OF ADMAIL

6.1 The Customer shall ensure that Admail is lodged in the following manner:

6.2 The Customer shall ensure that all Admail relating to a particular Application Form shall be lodged at the following address on the Indicative Lodgement Date stated on that Application Form:

BULK MAIL CENTRE

(East Entrance - via Eunos Rd 5)

Singapore Poste Ltd

10 Eunos Road 8

Singapore Post Centre

Singapore 408600

Tel: 6845 6668

Operating Hours:

 

(For Lodgement of Admail)

Mondays to Fridays: 9:00am to 6:00opm

6.3 In the event that the Customer fails to comply with Clause 6.2, then SingPost shall have the right to reject the lodgement of Admail and/or specify a new date for lodgement.

6.4 All Admail shall be lodged in one batch.

6.5 Notwithstanding Clause 6.4, in the event that Admail has to be lodged in more than one (1) batch, the Customer shall complete the lodgement of all such batches within three (3) Working Days of the lodgement of the first batch.

 

7. DISTRIBUTION OF ADMAIL

7.1 Distribution of Admail will be completed within five (5) Working Days after the Actual Lodgement Date during non-festive periods (i.e. January to September) and within seven (7) Working Days after the Actual Lodgement Date during festive periods (i.e. October to December). Distribution of Admail will be performed on Working Days during business hours.

7.2 SingPost shall attempt to deliver the Admail to the units according to the agreed distribution list as specified in the Application Form.

7.3 Singapore Post shall not be responsible for not distributing the Admail to buildings within such sector that, at the time of distribution, are demolished, in the course of being redeveloped or in any state which makes distribution of Admail to such building impractical or impossible.

7.4 In the event that the Customer believes, in the Customer’s reasonable opinion, that there was a failure on the part of SingPost to distribute the Admail in accordance with the agreed distribution list, the Customer shall notify SingPost in writing within three (3) calendar days after completion of the distribution and provide the detailed addresses of the intended recipients who claim they did not receive the Admail (“Disputed Units”). SingPost shall conduct an investigation into any alleged distribution failure and shall determine the quantity of the Disputed Units to form the sample size to be investigated.

i) If the investigation results show that seventy percent (70%) or more of the Disputed Units received the Admail, SingPost shall not be liable for any distribution failure;

ii) If the investigation results show that less than seventy percent (70%) of a sample size of the Disputed Units received the Admail, the parties shall cooperate to investigate and resolve the matter amicably.

7.5 If the quantity of Admail requested by the Customer to be distributed within a postal sector code is less than the units eligible to receive the Admail within that postal sector code, SingPost will distribute the Admail randomly to units within that postal sector code without any selection.

7.6 SingPost will distribute the Admail to intended recipients whose housing units and/or developments allow distribution of unaddressed promotional materials, advertisements or notices.

 

8. DURATION OF SERVICE

8.1 Unless otherwise stated, the Service shall commence on the Actual Lodgement Date and shall, unless suspended, revoked or otherwise terminated in accordance with the provisions hereof, terminate upon the completion of the distribution pursuant to Clause 7.

8.2 The suspension, revocation or termination of the Service and/or the Admail Service Terms & Conditions shall be without prejudice to the rights and obligations of the parties that exist on or prior to the date of such suspension, revocation or termination (as the case may be).

 

9. DISCLAIMERS

9.1 To the extent permitted by law, all express or implied warranties and representations not contained in these Admail Service Terms & Conditions are excluded from these Admail Service Terms & Conditions.

 

10. ENTIRE AGREEMENT

10.1 The Customer shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Customer. The rights and protections conferred on SingPost under these Admail Service Terms & Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Customer. In the event that any of these Admail Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these Admail Service Terms & Conditions set out herein shall prevail.

 

1 The booking no. shall be generated via the online portal once the Customer’s booking is confirmed.