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HomeDirect Terms & Conditions (T&Cs)

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Version 03/2015

 

1. Definitions

(a) “Actual Lodgement Date” has the meaning ascribed to it in Clause 5.4.
(b) “Actual Material Delivery Date” has the meaning ascribed to it in Clause 5.4.
(c) “Addresses” means the addresses of the building units to be used by SingPost to deliver the Service;
(d) “Application Form” means the application form submitted by the Customer to SingPost for the Service;
(e) “Customer” means the customer of the Service;
(f) “Mailers” means partially-addressed (only address stated) homogenous promotional materials, advertisements or notices;
(g) “Specified Material Delivery Date” means the date, as specified by the Customer in the Application Form, on which Mailers are to be lodged by the Customer at such fulfilment centre as may be designated by SingPost;
(h) “Service” means the distribution of Mailers to Addresses provided by SingPost which fit the Customer’s requirements and specifications set out in the Application Form; and
(i) “Working Day” means any day from Mondays to Fridays (excluding public holidays).

 

2. Specifications

2.1 Mailers must meet the following specifications:

Type of
Mailer
Size

Thickness

Minimum Maximum Minimum Maximum
Postcard, leaflet & Brochure 140mm (L) x 90mm (W) 229mm (L) x 162 mm (W) 0.2 mm
(about thickness of 150gsm)
5mm
(about thickness of 500gsm)
Catalogue & Booklet 140mm (L) x 90mm (W) 297mm (L) x 210 mm (W) 0.9mm 7mm

 

2.2 The Customer shall ensure that all Mailers are enveloped or poly-wrapped before lodgement. The address of each addressee has to be clearly printed on the carrier sheet of each Mailer that is polywrapped. The carrier sheet, or any insert to be included, should be of same size as the Mailer.

 

3. CONTENT AND NATURE OF MAILERS

3.1 The Customer shall not lodge with SingPost any Mailer that is photocopied.

3.2 Mailers must be printed with at least 2 colours.

3.3 The distribution list and actual samples of Mailers must be sent to SingPost for approval at least three (3) Working Days prior to the Specified Material Delivery Date of such Mailers during non-festive periods HomeDirect T&C Page 2 of 4 v201503 (i.e. January to September) and at least five (5) Working Days prior to the Specified Material Delivery Date of such Mailers during festive periods (i.e. October to December).

3.4 Mailers must not contain content which states, implies or suggests any of the following:
i) anything illegal, offensive, insulting or immoral; or
ii) anything dishonest, deceptive or unpatriotic; or
iii) anything religious or political in nature.

3.5 Mailers must be letterbox deliverable.

3.6 SingPost shall determine whether any Mailers submitted for approval contravenes any criteria listed in Clauses 2.1, 2.2, 3.1, 3.2, 3.3, 3.4 and 3.5 above and SingPost’s determination in this regard shall be final and binding. Upon SingPost’s determination of any such contravention, SingPost shall have a right but not an obligation to reject the relevant Mailers submitted. Notwithstanding the generality of the foregoing, in the even that any Mailers are deemed by SingPost, in its absolute discretion, to be unfit or unsuitable for distribution, SingPost shall have the right at any time to reject such Mailers and/or terminate the Service.

3.7 In the event that SingPost accepts for distribution any Mailers which contravene any criteria listed in Clauses 2.1, 2.2, 3.1, 3.2, 3.3, 3.4 and 3.5. SingPost shall not be liable for non-delivery or uneven distribution of such Mailers

 

4. SELECTION OF POSTAL SECTOR CODES, POSTAL CODES, STREET NAMES AND BUILDING TYPES

4.1 Selection of intended recipients for the Mailers and/or areas where the Mailers are to be distributed shall be based on the postal sector code, postal codes, street names and building types which allow distribution of partially-addressed promotional materials, advertisements or notices.

 

5. DELIVERY OF MAILERS FOR FULFILMENT

5.1 Mailers should be bundled in bundles of 100 pieces.

5.2 The Customer shall ensure that all Mailers relating to a particular Application Form MUST be delivered to SingPost at the Fulfilment Centre at the following address no earlier than five (5) Working Days before the Specified Material Delivery Date stated on that Application Form:

FULFILMENT CENTRE

Singapore Post Limited

37A Tampines Street 92

VAS Lettershop Dept, Level 1

Singapore 528886

To: Operation Warehouse Person-in-Charge

Tel: 6587 8983

Operating Hours:

(For Lodgement)

Monday to Friday : 9:00am to 5:00pm

Saturday : 9:00am to 12:00pm

 

 

 

5.3 In the event that the Customer fails to comply with Clause 5.2, then SingPost shall have the right to reject the delivery of Mailers and/or specify a new date for the Customer to deliver the Mailers.

5.4 The fulfilment of Mailers shall commence within one (1) Working Day of the Specified Material Delivery Date (“Actual Material Delivery Date”), and shall be completed within five (5) Working Days. The Mailers shall then be lodged at the Bulk Mail Centre, and the date of the lodgment shall be regarded as the “Actual Lodgement Date”. The lead time for fulfilment of Mailers may be subject to change if the requirements or distribution quantities change.

5.5 All Mailers shall be lodged in one (1) batch.

 

6. DISTRIBUTION OF MAILERS

6.1 Distribution of Mailers shall commence no later than one (1) Working Day after the Actual Lodgement Date during non-festive periods (i.e. January to September) and no later than (2) Working Days after the Actual Lodgement Date during festive periods (i.e. October to December).

6.2 Distribution of Mailers shall be completed within three (3) Working Days after the Actual Lodgement Date during non-festive period (i.e. January to September) and within five (5) Working Days after the Actual Lodgement Date during festive period (i.e. October to December). Distribution of Mailers will be performed on Working Days during business hours.

6.3 SingPost shall attempt to distribute the Mailers to the units according to the agreed distribution list as specified in the Application Form.

6.4 In the event that the Customer believes, in the Customer’s reasonable opinion, that there was a failure on the part of SingPost to distribute the Mailers in accordance with the agreed distribution list, the Customer shall notify SingPost in writing within three (3) calendar days after completion of the distribution and provide the detailed addresses of the units which the Customer believes did not receive the Mailers (“Disputed Units”). SingPost shall conduct an investigation into any alleged delivery failure and shall determine the quantity of Disputed Units to form the sample size to be investigated.
i) If the investigation results show that seventy percent (70%) or more of the Disputed Units received the Mailers, SingPost shall not be liable for non-delivery of the Mailers;
ii) If the investigation results show that less than seventy percent (70%) of the Disputed Units received the Mailers, the parties shall cooperate to investigate the matter and to resolve it amicably.

6.5 If the quantity of Mailers requested by the Customer to be distributed within a postal code is less than the units eligible to receive the Mailers within that postal sector code, SingPost will distribute the Mailers at random without any selection.

 

7. DURATION OF SERVICE

7.1 Unless otherwise stated, the Service shall commence on the Actual Material Delivery Date and shall, unless suspended, revoked or otherwise terminated in accordance with the provisions hereof, terminate upon the completion of the distribution pursuant to Clause 6.

7.2 The suspension, revocation or termination of the Service and/or the HomeDirect Service Terms & Conditions shall be without prejudice to the rights and obligations of the parties that exist on or prior to the date of such suspension, revocation or termination (as the case may be).

 

8. DISCLAIMERS

8.1 To the extent permitted by law, all express or implied warranties and representations not contained in these HomeDirect Service Terms & Conditions are excluded from these HomeDirect Service Terms & Conditions.

8.2 Without prejudice to the generality of the foregoing, SingPost does not warrant or make any representations:
(i) that the Address(es) will meet the Customer’s requirements or is fit or suitable for the Customer’s purposes: and
(ii) about the accuracy, completeness or sufficiency of the Address(es).

 

9. ENTIRE AGREEMENT

9.1 The Customer shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Customer. The rights and protections conferred on SingPost under these HomeDirect Service Terms & Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Customer. In the event that any of these HomeDirect Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these HomeDirect Service Terms & Conditions set out herein shall prevail.