Preprocessing Terms & Conditions (T&Cs)

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1. Definitions

(i) "Service" means the preprocessing service provided by SingPost for postal related services such as sorting and weighing to determine the postage value prior to posting of the item;

(ii) "Customer" means the successful applicant of the Service; and

(iii) "Working Day" means any day on Mondays to Fridays (excluding public holidays).

2. Description of Service

2.1 Preprocessing
Mail will be sorted by the chargeable weight steps. Mail size, weight and the postage payable will be recorded. For overseas mail, in addition to sorting and weighing, the mail will be sorted according to the published zones. Mail will be postmarked after the postage for the mail has been recorded.

2.2 Sort to Department
Mail may be sorted up to twenty (20) separate departments or cost centres.

2.3 Mail Posting Report
Standard formatted report of the postings will be provided on a monthly basis. The report shall be enclosed and sent together with SingPost's invoice.

3. Scope

3.1 Homogeneous mail of more than three hundred (300) copies per lodgment CANNOT be posted under the Service.

3.2 Homogeneous means mail which shares similar characteristics in terms of:

- mode of conveyance (local, international outgoing and incoming);

- weight (variation of weight-steps within each mail size is allowed);

- each mail size (Standard Regular, Standard Large or Non Standard - no combination across mail sizes);

- mail type (Letters);

- packaging; and

- physical features (such as return address, company name and logo or other identification marks on the mail piece).

3.3 Envelopes from other services like Postage Paid Impression Permit, Postage Paid Envelope or Business Reply Service are not to be used for posting under this Service. The Customer shall pay a surcharge of Singapore Dollar One (S$1.00)* per piece if such envelopes are discovered for posting.

4. Service Standards

"J": the date of posting

5. Margin of Acceptance

5.1 For postings where the total number of mail pieces is indicated on a hand-over docket which is provided to SingPost, SingPost may, in its absolute discretion, accept a margin variation of one per cent (1%) from the amount indicated in the hand-over docket.

6. Charges for Duplicate copies of Mail Posting Report

6.1 The Customer shall pay a charge of Singapore Dollars Twenty (S$20.00)* for each duplicate copy of the standard mail posting report.

7 Operational Procedures for Hand-Over of Mails

7.1 Bundling and bagging

7.1.1 Mail must be securely tied in fixed bundles of 10s or 20s pieces per bundle, using sufficient strapping or rubber bands so that they can hold the mail firmly upon handling.

7.1.2 Mail must be faced such with the addresses facing the front of each bundle.

7.1.3 Different mail categories in terms of local ordinary, overseas air and sea, local and overseas registered air and sea mail must be sorted, bundled, tagged and bagged in separated bundles and put into separate bags.

7.1.4 The total quantity for each category of mail as indicated at Clause 7.1.3 must be written clearly on the top of each bundle for each category of mail.

7.1.5 Mail bag labels must clearly indicate the name of the company and the category of mail contained in the bag.

7.1.6 For mail that is to be sorted and cost allocated to more than one (1) cost centre, the department name or cost centre must be clearly indicated on each mail piece. If there are several pieces of mail to be charged to the same cost centre, the mail pieces are to be bundled together and the cost centre must be indicated on the top piece of the mail bundle.

7.1.7 Mail with no indication of the cost centre will be allocated to a general cost centre, to be provided by the Customer.

7.1.8 The number of bags, with a breakdown of the number of each category of mail in terms of local ordinary, overseas ordinary air and sea, local and overseas registered air and sea mail, are to be clearly indicated on the waybill form.

7.2 Additional Procedures for handling of registered mail

7.2.1 For registered mail, the following additional services are provided:

- pasting the registered barcode number onto the mail piece;

- recording the registered mail barcode number onto the listing (list of names and the corresponding addresses to be provided by Customer); and/or

- listing will be returned to the Customer by ordinary mail within 3 - 5 Working Days.

7.2.2 A listing of the addressees' names and addresses (Registered Posting List Form) must be enclosed with the registered mail.

7.2.3 The total number of the addressees' names and addresses on the listing must tally and must be identical to the physical number and addressing details of the registered mail to be posted.

7.2.4 The physical pieces of the registered mail MUST be arranged and bundled in the same sequential order of the name and address given in the registered mail listing.

7.2.5 All registered mail must have the word "Registered" written clearly at the front cover of each mail.

7.2.6 For Advice of Delivery (AR) service, an AR card must be pasted firmly to the back of the registered mail.

8. Non-Compliance

8.1 Mail that is handled over to SingPost without conforming to the above procedures mail is subject to delay in processing and delivery.

8.2 For the avoidance of doubt, the Service Standards at Clause 4 shall not apply to mail items where:

a) the delivery of which is affected by any cause beyond SingPost's reasonable control; and

b) the mail items are not posted in accordance with the posting, bagging and bundling requirements as stated herein.

9. Consent to Use and Disclose Customer Information and Data

9.1 The Customer agrees that SingPost shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with the SingPost General Terms & Conditions located at the SingPost website at http://www.singpost.com (or available from SingPost on written request). The Customer is entitled to withdraw such consent in accordance with the procedure as prescribed by SingPost from time to time.

10. Entire Agreement

10.1 The Customer shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Customer. The rights and protections conferred on SingPost under these Preprocessing Service Terms & Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Customer. In the event that any of these Preprocessing Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these Preprocessing Service Terms & Conditions set out herein shall prevail.

*All charges stated herein are exclusive of Goods and Services Taxes ("GST") and are subject to prevailing GST.

Postage Paid Impression (PPI) Service Terms & Conditions (T&Cs)

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Version 05/2010

1. Definitions

(i) "BMC" means SingPost's Bulk Mail Centre at 10 Eunos Road 8, Singapore Post Centre (via East Entrance – 10 Eunos Road 5), Singapore 408600;

(ii) "PPI Permit" means the postage paid impression permit issued by SingPost;

(iii) "Permit Holder" means the successful applicant of the Service;

(iv) "Service" means the postage paid impression service provided by SingPost which allows the mailing of large volume of homogeneous mail; and

(v) "Working day" means Mondays to Fridays (excluding public holidays).

2. Basic PPI Design

2.1 The basic PPI design consists of two parts as shown below:

Part A: Mandatory to follow exactly as stated.

Part B: To use either one of the design, Vanda Miss Joaquim, Traveler's Palm, Merlion or Changi Airport

2.2 Illustration for Basic Designs

(Illustrations shown above are drawn to scale)

2.3 Specifications

2.3.1 PART A

Size                                                                                     : 23mm (W) x 23mm (H)
Position                                                                              : Top right hand corner of mail piece
Font type and Font size (For Permit No.)                     : Tahoma, 8 point
Font type and Font size (For PP)                                   : Tahoma, 10 point, Bold
Font type and Font size (For Singapore)                     : Univers, 6 point, Bold
Dimension (Singapore Post logo)                               : 20mm (L) x 7mm (W)
Positioning of PPI number                                             : To centralize the PPI number accordingly

2.3.2 PART B

Size                                                                                     : 23mm (W) x 23mm (H)
Font type and Font size (For Vanda Miss Joaquim)  : Tahoma, 5 point

2.4 Printing Guidelines

2.4.1 One single solid colour of red, blue or black is allowed

2.4.2 Leave a clear 8mm space around the basic design

2.4.3 Gradation, multicoloured formats, outlines, decorative borders, shadowing are prohibited

2.4.4 Positioning of logo should be on the top right hand corner of mail piece

2.5 The Permit Holder has to submit three sample copies of the PPI envelopes by post or appointment for our approval before proceeding to print the PPI envelopes. SingPost's permission has also to be sought for any subsequent changes to this approved PPI envelope or for any newly designed PPI envelopes.

3. Customisation Design

3.1 The customised PPI design shall be confined within the Right box (or Part B) of the basic PPI design in the size as specified.

3.2 The Permit Holder using customised PPI design is required to pay a fee of Singapore Dollars One Thousand (S$1,000/-)* yearly per design. A postal bill will be sent to you upon the anniversary of the application.

3.3 There will be no refund of the fee for any premature termination of the usage of the customised PPI design.

3.4 A surcharge of Singapore Cents One (S$0.01/-)* per piece (excluding the postage) will be levied on any customised PPI imprinted mail if they are posted after the termination of the customised PPI design service.

3.5 Only company logos or any other corporate icons, comic strips, sketches, images that are distinctly identifiable with the Permit Holder or the line of business of the Permit Holder may be used subject to the approval of SingPost. Messages or advertisements which may contravene the law or erode any moral values of society or which are against the interest of any third party, country or SingPost are not allowed. In addition, the messages or advertisement shall not contain or imply or suggest any of the following:

i) anything illegal, offensive, insulting or immoral

ii) anything dishonest, deceptive or unpatriotic

iii) any religious or political content

iv) any photograph of the living or dead persons

3.6 Illustration for Customised Design

(Illustration shown above is drawn to scale)

3.7 Specifications

i) PART A

Refer to Basic PPI Design (Specification; Part A)
One single solid colour of red, blue or black is allowed

ii) PART B
Size : Not exceeding 27mm (W) x 23mm (H)
Colour : Any Colour
Design : With or Without solid outline; Border and shadowing is allowed

3.8 Printing Guidelines

i) Leave a clear 8mm space around the customised design

ii) Positioning of logo should be on the top right hand corner of mail piece

3.9 Applications to use the customised PPI design must be submitted to SingPost together with the artwork for approval and payment at least two weeks before commencement.

3.10 SingPost reserves the right to reject the application to use the customised PPI design without assigning any reason whatsoever and its decision shall be final.

3.11 SingPost reserves the right to terminate the use of the customised PPI design with no refund given at any time without any reasons being assigned, by giving two weeks' notice.

4. Posting Procedure

4.1 The PPI Permit issued should only be used for posting of PPI mail through the BMC.

4.2 The PPI Permit must be pre-printed on the envelopes, postcards etc. No rubber stamps with PPI Permit are to be used.

4.3 Postings can be made between the following hours:

Mondays to Fridays : 9.00 am to 6.00 pm

4.4 Each posting must be accompanied with 2 copies of the posting docket) which are available free of charge at the BMC. After verification, one copy will be returned to the customer for retention, either on the same day of posting or the next working day. The Permit Holder who requires an extra duplicate copy (or copies) of the docket(s) must submit the extra copy (copies) during lodgment of the mail. SingPost reserves the right to impose a service fee for the provision of the service to endorse on the extra copy (copies) of docket(s).

4.5 Permit Holders are required to fill in all the following information in the posting dockets:

Both domestic and international mail

i) Weight per item
ii) No of articles
iii) Total charges
iv) Total quantity
v) Permit Holder's Permit number, Name and Address and contact number
vi) Date of posting
vii) Type of services
viii) Mode of payment
ix) Mailing scheme
x) Cheque number
xi) Full Title of articles. For Annual report, the name of the company that owns the Annual
Report must be indicated and for publications, the Mita permit number
xii) Owner or source of mail

Additional information required for international mail
i) Per kg rate where applicable
ii) Transmission mode

4.6 The PPI Permit imprinted on the envelopes must correspond with the PPI Permit reflected on the posting docket.

4.7 Postage charges should be paid by means of cashier's order or cheque made out in favour of'Singapore Post Limited' or cash before or at the time of posting of the mail.

4.8 Permit Holders are encouraged to barcode the addresses of their mail to enjoy the Domestic Bulk Mail Scheme. Please call the BMC at (65) 6845 6651 if you need any assistance in the barcoding implementation.

4.9 The mail in each posting must originate from the same sender. They must be arranged in the same direction and of uniform weight and size and should be firmly bundled in convenient bundles comprising 50, 100, 150 or 200 items in each bundle.

4.10 The weight of the mail declared on the posting docket for charging purpose, must be in accordance with the published weight steps.

4.11 For overseas mail, the mail must bear indication of category of service and mode of onward transmission on it (e.g. printed papers, small packet, Air or Sea). Airmail without any indication might be sent by surface mode to the overseas.

4.12 The size, addressing, formatting & prohibition shall be in accordance with the postal regulations and shall follow as closely as possible to the mail quality as indicated in our "Designing Quality Mail" guidebook (as maybe amended by SingPost from time to time). The guidebook is available free of charge at the BMC. Lodgers may seek the help of the staff if they are not sure of the proper packaging or addressing of the items.

5.  Charges for Bulk Mail Posting

5.1 The Domestic Bulk Mail and International Bulk Mail schemes are applicable.

5.2 Mail that failed to conform to the bagging and lodgment requirements or is lodged later than the timings stated above, an additional charge of Singapore Dollars Three Hundred (S$300/-)* or Singapore Cents One (S$0.01)* per piece, in addition to the late lodgment fee, whichever is higher.

5.3 Ad-hoc bulk mail posting after the BMC operating hours, (e.g. on Saturdays, Sundays and Public Holidays), is available upon application of at least one working day in writing to the Assistant Manager, BMC.

5.4 SingPost reserves the right not to accept or process any late lodgment mail that comes in more than one hour later than the published time. In such cases, the late lodgment fees and whatever additional charges will still be payable by the lodger.

6. Types of Posting

Type 1 Posting

i) Domestic Mail Only

ii) Machinable, Standard Regular/ Large, Non-machinable or manually sorted mail.

iii) Subject to a maximum of 75,000 pieces per customer and/or up to a maximum of 150,000 pieces per day.

iv) Duplicate copy of the posting docket will be returned on the next working day

Type 2 Posting

i) Domestic and International Mail

ii) For international mail, items must be sorted, bagged and labelled to the country of destination. Mail will be processed and connected to departing flight by the next 1-2 working days from date of posting if there are scheduled flights and, in the event there are no scheduled flights, the next available flight within the week.

iii) No limit on the quantity and type of mail posted.

iv) Duplicate copy of the posting docket will be returned on the next working day.

7. Charges for Return of Mixed Mail

7.1 If mail has been subsequently found to be mixed and is different from the category of mail that has been paid for at the BMC, the mixed mail will be returned to the Permit Holder at Singapore Dollars One (S$1.00)* per piece or a minimum of Singapore Dollars Twenty (S$20.00)*, whichever is greater. If the mail is to be re-posted, the underpaid postage for the relevant category of mail will have also to be paid (for example, mail is paid for under local postage but subsequently was found to contain international mail, the international mail will be returned to sender at stated charges). SingPost reserves the right to withdraw subsequent postings from the discounted Bulk Mail schemes.

8. Charges for Mail with Less Than 300 PPI Copies per Lodgement

8.1 A charge of Singapore Cents One (S$0.01)* handling fee is chargeable for per piece of mail lodged under the PPI Permit if the posting is less than three hundred (300) pieces of mail per lodgment per mail homogeneity and characteristics. Local and international mail of the same mail type characteristics cannot be combined. SingPost will not accept any PPI mail posting below one hundred (100) pieces per mail homogeneity and characteristics per lodgment.

9. Unauthorised Posting of Unpaid PPI Items

9.1 SingPost reserves the right not to deliver any letters or surcharge the addressee for any PPI mail posted not through the BMC. Any unpaid PPI mail could be forwarded but charged on delivery, i.e. fresh postage due plus a handling charge of Singapore Dollars One (S$1.00)* per item or at any such rate as may be determined by SingPost from time to time in Singapore. The unpaid item may be retrieved by the Permit Holder at a fee of Singapore Dollars Twenty Dollars (S$20.00)* per item or at any such rate as may be determined by SingPost. Such actions of SingPost shall be without prejudice to any other rights or remedies which SingPost may have.

9.2 For unpaid PPI mail that is posted by the Permit Holder's customer, the Permit Holder has to undertake the responsibility to get the customer to contact SingPost. SingPost shall without being liable to the Permit Holder, whether in damages or otherwise, be entitled to dispose the unpaid within seven (7) days from the date of the notification to the Permit Holder; if there is no written response from the Permit Holder or the Permit Holder's customer on the treatment of the unpaid mail.

10. Change of Particulars

10.1 Permit Holders have to inform SingPost in writing if there is a change to the Permit Holder addresses, contact person and company name.

11. Request for Duplicate Copies of the PPI Posting Dockets

11.1 Request for duplicate copies of the PPI posting dockets must be made in writing to SingPost. A search fee of Singapore Dollars Five (S$5.00)* per piece is payable for each duplicate copy of the docket.

12. Cheque Payment, Bill Adjustment and Dormant Accounts

12.1 SingPost reserves the right not to accept any company or personal cheque other than cashier's order for posting of PPI mail through the BMC. SingPost will impose an administrative charge of Singapore Dollars Thirty (S$30.00)* for each dishonoured cheque presented for payment.

12.2 Any request for adjustment of the billing invoice due to the incorrect PPI Permit being indicated on the PPI docket and hence resulted in the wrong amount or the wrong customer being billed; or any other adjustment due to the oversight by the Permit Holder or its assigned lodger, SingPost would levy an administrative fee of one percent (1%)* of the total amount of bill to be adjusted or a minimum of Singapore Dollars Thirty(S$30.00)*, per bill adjustment, whichever is higher. This administrative fee would be payable by the Permit Holder or its assigned lodger who is accountable for the erroneous amount or PPI Permit being billed or any other erroneous adjustments. SingPost reserves the right not to adjust the bill without assigning any reason whatsoever and the Permit Holder whose account is being billed would still be accountable for any outstanding amount due or become due to SingPost.

12.3 SingPost will levy a non-refundable annual administrative fee of Singapore Dollars One Hundred and Twenty (S$120.00* for any PPI Permit that is dormant or inactive (without any mail posting transactions) for continuous period of twelve (12) months or more. Permit Holders who applied before August 2001 are billed on January every year. Permit Holders who applied after August 2001 will be billed on their anniversary date of their application.

13. Domestic and International Bulk Mail Schemes

13.1 For PPI postage discounts, Permit Holders are to refer to SingPost's "Domestic Bulk Mail Scheme: Terms and Conditions" and "International Bulk Mail Scheme: Terms and Conditions".

14. Delivery Standards

14.1 For mail posted within the BMC operating hours, the following delivery standards will apply:

(a) Domestic letter: 98% of the mail lodged and addressed to Central Business District (CBD) and 95% of the mail lodged and addressed to outside the CBD will be delivered by the next working day.

(b) 95% of the Printed Papers lodged at the BMC during BMC operating hours and addressed to recipients within and outside CBD will be delivered within three (3) working days following date of posting (i.e. J + 3) for non-festive periods (May to November) and within five (5) working days following the date of posting (i.e. J + 5) for festive periods (December to February).

(c) For Annual Report, 95% of the mail lodged at the BMC during BMC operating hours and addressed to recipients within and outside CBD will be delivered within five (5) working days following the date of posting (i.e. J + 5).

(d) 95% of International Printed Papers and Small Packets lodged at BMC during BMC operating hours lodged will be processed and connected to departing flights by the next one (1) to two (2) working day(s) following the date of posting (i.e. J + 1 to 2) if there are schedule flights; and in the event there are no scheduled flights, the next available flight will apply.

Note: "J" refers to the date of posting

15. Application for the Use of PPI Service

15.1 SingPost may, upon receipt of the application and relevant supporting documents, issue the PPI Permit to a successful applicant, at its sole discretion.

15.2 The PPI Permit is not transferable.

15.3 Any person, firm, company or organization may apply for a PPI Permit from SingPost by completing and submitting an application form. For company, firm or organization applications, the submission of the latest copy of the Business Profile issued by The Accounting and Corporate Regulatory Authority of Singapore is necessary to be considered as a complete application.

15.4 Each Permit Holder will be issued with a unique PPI Permit number.

15.5 PPI Permit numbers are the property of SingPost and the Permit Holder has no property right to the PPI Permit number assigned. The Permit Holder may not allow any other person to use the PPI Permit number assigned to the Permit Holder by SingPost nor transfer or assign the same to any other person whomsoever.

15.6 The PPI Permit is only for regular posting of ordinary mail (exclude registered or insured) of up to 500 grams per item. Each posting must have a minimum of 300 items and items must be homogeneous in terms of size, weight, type, packaging and mail characteristics (such as return address, company name and logo, PPI Permit number or other identification marks of the Permit Holder). Local and international mail of the same mail type characteristics must not be combined to make up the 300 minimum copies per posting.

15.7 Items of different mail size and category, even though the two envelopes may have the same PPI Permit and physical mail characteristics, are not considered as homogeneous mail (for example a ISO C5 sized envelope cannot be combined with an ISO DL sized envelope, and Standard Large cannot be combined with Standard Regular and etc).

16. The Rights and Responsibilities of SingPost

16.1 SingPost reserves the right to immediately suspend, revoke or otherwise deal with the PPI Permit and/or to immediately suspend or terminate the Service if there is any breach by the Permit Holder of any of the terms and conditions herein and SingPost has given fourteen (14) days' notice of such breach and the Permit Holder has failed to rectify such breach within that time. Such action taken by SingPost shall be without prejudice to any other rights or remedies which SingPost may have.

16.2 Upon suspension or revocation of the PPI Permit and/or suspension or termination of the Service, the Permit Holder shall be liable to SingPost for all charges and fees due up to and including such date. Upon payment by the Permit Holder of a non-refundable fee of Singapore Thirty Dollars (S$30.00)*and all outstanding such sums due and payable to SingPost, SingPost may in its absolute discretion restore the PPI Permit and these Postage Paid Impression Service Terms and Conditions shall continue to be in force.

16.3 Any PPI mail received by SingPost after the suspension or revocation of the PPI Permit or after suspension or termination of the Service would be treated as unpaid mail and charged on delivery, i.e. fresh postage due plus a handling charge of Singapore Dollars One (S$1.00)* per item or at any such rate as may be determined from time to time by SingPost. Such actions of SingPost shall be without prejudice to any other rights or remedies which SingPost may have.

17. Limitation of Liability

17.1 The liability of SingPost for direct damages to the Permit Holder in contract, tort or otherwise (including any liability for negligence) arising by reason of or in connection with this contract is limited for any one incident or series of events arising from a single incident or common cause, and for all liability arising by reason of or in connection with these Postage Paid Impression Service Terms & Conditions to Singapore Five Thousand Dollars (S$5,000.00).

18. Consent to Use and Disclose Permit Holder Information and Data

18.1 The Permit Holder agrees that SingPost shall be entitled to use or disclose any information or data disclosed by the Permit Holder in accordance with the SingPost General Terms & Conditions located at the SingPost website at http://www.singpost.com (or available from SingPost on written request). The Permit Holder is entitled to withdraw such consent in accordance with the procedure as prescribed by SingPost from time to time.

19. Entire Agreement

19.1 The Permit Holder shall be bound by and shall fully observe and comply with all the SingPost GeneralTerms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Permit Holder. The rights and protections conferred on SingPost under these Postage Paid Impression Service Terms and Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Permit Holder. In the event that any of these Postage Paid Impression Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these Postage Paid Impression Service Terms & Conditions set out herein shall prevail.

* All charges stated herein are exclusive of Goods and Services Taxes ("GST") and are subject to prevailing GST.

Postmarking Terms & Conditions (T&Cs)

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1. Definitions

(i) "BMC" means SingPost's Bulk Mail Centre at 10 Eunos Road 8, Singapore Post Centre (via East Entrance – 10 Eunos Road 5), Singapore 408600;

(ii) "Customer" means the successful applicant of the Service;

(iii) "Service" means the postmarking service provided by SingPost which imprints an impression on postal items showing the date of posting and to indicate that postage has been paid, in place of postage stamp; and

(iv) "Working day" means any day Mondays to Fridays (excluding public holidays).

2. Lodgement

2.1 The Service is only available at the BMC during the BMC's operating hours, excluding Saturdays,
Sundays and public holidays as follows: 

Monday to Friday: 9.00 am to 6.00 pm

2.2 All ordinary mail up to five (5) kilograms, except parcels, registered and insured mail may be posted under this Service.

2.3 The Service is only for postings of local and overseas mail which are homogeneous in terms of weight, size, type, packaging and category.

3. Mail Presentation

3.1 Mail to be posted must not have any marking indication at the top right hand corner of the mail piece.

3.2 For mail with glossy surface (i.e. polywrapped or enveloped in any material that may present difficulty in applying the postmark), the mail must be affixed with a paper label at the top right hand corner of the mail to facilitate postmarking.

3.3 For overseas mail, the items must bear an indication of category of service and mode of onward transmission (e.g. printed matter, small packet, airmail, surface). Mail without the appropriate service indication may be sent by the cheapest transmission mode to the overseas destinations, at SingPost's sole discretion.

3.4 A Customs Declaration label (CN 22 form) must appear on every small packet lodged and must Be accurately completed. For values exceeding Singapore Dollars Seven Hundred (S$700.00)*, a Customs Declaration Form (CN23) must be attached to the packet and must be accurately completed.

3.5 The items in each posting must originate from the same sender and the return address on the mail must be a Singapore address.

3.6 Mail must be arranged in the same direction. The mail should be firmly bundled in convenient bundles comprising 50, 100, 150 or 200 items in each bundle.

3.7 If following sampling and checking, SingPost establishes to its reasonable satisfaction that the mail posted is deemed to be a Prohibited Postal Article as provided for under the Postal Service Regulation, SingPost shall be entitled to reject the posting.

4. Docket Information

4.1 Each posting must be accompanied by two (2) copies of the posting docket which are available free of charge at the BMC. After verification of the posting and payment of postage, one (1) copy will be returned to the Customer for retention.

4.2 The Customer must indicate on the posting docket the weight per item, postage chargeable per item and total number of items. For international mail, the respective mail zones shall also be indicated in the posting docket for charging purposes.

5. Charges for Return of Mixed Mail

5.1 If the accepted mail is subsequently found to be mixed and is different from the category of mail that has been paid for at the BMC, the mixed mail will be returned to the Customer upon payment by the Customer of Singapore Dollar One (S$1.00)* per piece or a minimum of Singapore Dollars Twenty (S$20.00)*, whichever is greater. If the mail is to be reposted, the underpaid postage for the relevant category of mail must be paid. (One example of mixed mail - domestic mail which had been paid for under local postage but is subsequently was found to contain mail intended for an overseas destination).

6. Retrieval of Mail after Posting

6.1 SingPost shall use its reasonable endeavours to, but does not guarantee that it is able to, retrieve the mail as soon as reasonable practicable and upon the Customer's payment of a surcharge of Singapore Dollars Twenty (S$20.00)* per mail for each successful retrieval.

7. Payment

7.1 The Customer may make payment may be made by cash, cashier's order or by cheque, made payable to "Singapore Post Limited" at the time of posting of mail.

7.2 Cheque payment for the Service is restricted per lodgment per day to a maximum of Singapore Dollars One Thousand (S$1000.00) for cheques issued by companies and Singapore Dollars Five Hundred (S$500.00) for cheques issued by individuals.

7.3 Company cheque must be presented for any company posting.

7.4 SingPost reserves the right not to accept any company or personal cheque for posting of mail through BMC. SingPost will impose an administrative charge of Singapore Dollars Thirty (S$30.00)* for each dishonoured cheque presented for payment.

8. Delivery Standard

8.1 Mail for postmarking will be postmarked within one (1) to two (2) working days (excluding Sundays) and public holidays from the date of posting.

9. Fee Payable

9.1 The postmarking charges are applicable in addition to postage charges. The Customer shall pay fees for the Service as follows:

10. Request for Duplicate Copies of the Posting Dockets

10.1 Request for duplicate copies of the posting dockets must be made in writing to SingPost. The Customer shall pay a search fee of Singapore Dollars Five (S$5.00)* per piece for each duplicate copy of the posting docket.

11. Consent to Use and Disclose Customer Information and Data

11.1 The Customer agrees that SingPost shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with the SingPost General Terms & Conditions located at the SingPost website at http://www.singpost.com (or available from SingPost on written request). The Customer is entitled to withdraw such consent in accordance with the procedure as prescribed by SingPost from timeto time.

12. Entire Agreement

12.1 The Customer shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Customer. The rights and protections conferred on SingPost under these Postmarking Service Terms and Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Customer. In the event that any of these Postmarking Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these Postmarking Service Terms & Conditions set out herein shall prevail.

13. Enquiries

13.1 For further enquiries on the Service, please contact SingPost at the following:

Telephone number: 6845 6651, or general postal services enquiry at 1605; or 

Write to:
Singapore Post Limited
Bulk Mail Centre
10 Eunos Road 8
#01-38 Singapore Post Centre
Singapore 408600

*All charges stated herein are exclusive of Goods and Services Taxes ("GST") and are subject to prevailing GST.

SMS Mail Terms & Conditions (T&Cs)

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Version 05/2012

1. DEFINITIONS

1. "BMC" means SingPost's Bulk Mail Centre at 10 Eunos Road 8, Singapore Post Centre (via East Entrance – 10 Eunos Road 5), Singapore 408600;
2. "Card" means a credit/ debit card, loyalty card, membership card or other similar cards;
3. "Delivery Service" means the domestic delivery of an Item in the manner described in Clause 4;
4. "Document" means a bank statement, notification letter, letter containing information on loyalty points, bill, invoice, certificate, business paper, blueprint, computer printout, contract, insurance policy, newsletter, magazine, direct mail with promotional information or offers detailed on a brochure, flyer or leaflet or other similar documents or any combination of the foregoing;
5. "Item" means the letterbox deliverable envelope/ package/ parcel addressed to a Recipient and not exceeding the weight and dimensions set out in Clauses 2 and 3 below to which the Delivery Service applies;
6. "Manifest" means the written declaration (in such form prescribed by SingPost) to be submitted by the Sender setting out details including, but not limited to, address, reference number, weight, content and value of Item;
7. "Mobile Number" means a valid Singapore-registered mobile phone number (or such other contact number of a device capable of receiving an SMS) of a Recipient provided by the Sender to and accepted by SingPost;
8. "Recipient" means the individual or company named by the Sender to whom the Item is to be delivered;
9. "Sender" means the successful applicant of the SMS Mail Service;
10. "SMS" means the mode of telecommunication known as Short-Message-Service;
11. "SMS Service" means (a) the sending of an SMS by SingPost (on behalf of the Sender) to a Mobile Number corresponding to an Item after the Delivery Service has been provided by SingPost or (b) the notification from SingPost to the Sender to enable the Sender to transmit an SMS to the Recipient after the Delivery Service has been provided by SingPost;
12. "SMS Mail Service" means collectively, the Delivery Service and the SMS Service; and
13. "Working Day" means any day from Mondays to Fridays (excluding public holidays).

2. MAXIMUM WEIGHT

2.1 Each Item and its contents shall not exceed the maximum weight limit of 5 kilograms.


3. MAXIMUM DIMENSIONS

3.1 The maximum dimensions of each Item are not to exceed 190mm (width) x 300mm (depth) x 70mm (height). The Sender shall ensure that each Item and its contents does not exceed the aforesaid maximum dimensions.

3.2 Any Item which is posted by the Sender to which the Delivery Service applies which exceeds the aforementioned maximum dimensions may, at SingPost's absolute discretion, be rejected for delivery.


4. DELIVERY SERVICE

4.1 Unless otherwise agreed in writing by SingPost, all Items are to be:-

1. prepared, lodged, posted and delivered in accordance with and subject to the Postage Paid Impression (PPI) Service Terms & Conditions as may be prevailing from time to time; and
2. lodged with an accompanying Manifest. In the event that SingPost accepts lodgement of the Item without an accompanying Manifest, SingPost shall not be liable to the Sender under Clause 8.1 or for any loss or damage to the Item or for any claim arising thereunder.

4.2 Pursuant to the Delivery Service, SingPost will attempt to deliver the Item to the Recipient in the following order: -

1. Delivery to the Recipient's letterbox ("Letterbox Delivery").
2. If the Recipient's letterbox is full or of an older version of which the dimensions are too small to fit the Item, SingPost will deliver the Item to the Recipient's doorstep at the address stated by the Sender ("Doorstep Delivery"). The Item may not necessarily be delivered to the named Recipient personally. If there is no one at the Recipient's address to take delivery of the Item, SingPost will leave a delivery advice at the Recipient's door-step for the Recipient to collect the Item at the post office(s) stated on the delivery advice.

4.3 There will not be any subsequent delivery attempt to the Recipient's address or any redirection of the Item to any other address or to any other SingPost post office not stated in the delivery advice.

4.4 The Delivery Service is provided only to locations within the main island of the Republic of Singapore (including Sentosa Island and Jurong Island but excluding the other offshore islands).

4.5 SingPost shall have no liability towards the Sender in the event that:-

1. the Recipient fails to collect the Item by the expiry of ten (10) Working Days from the date of the delivery advice described in Clause 4.2(b); or
2. the Item is not lodged with an accompanying Manifest; or
3. the Item lodged contains a Document or Card (notwithstanding the declaration of the Item on the accompanying Manifest).

5. SMS SERVICE AND SERVICE LEVELS

5.1 Clause 5 shall only apply where the SMS is sent by SingPost (or its authorised contractor or agent).

5.2 SingPost's obligations herein shall be deemed fully discharged and the Recipient shall be deemed to have duly received the SMS under the SMS Service at the time when the SMS was sent by SingPost (or its authorised contractor or agent). SingPost is not obliged to inform the Recipient or the Sender (as the case may be) that the SMS had been sent or of the information which was sent via the SMS Service.

5.3 The SMS sent through the SMS Service may be blocked, delayed, partially delivered or prevented from being delivered by the relevant telecommunication service provider or for other reasons outside of SingPost's control. SingPost does not warrant that the SMS Service will be uninterrupted, reliable, confidential, secret, secure or error-free or that the SMS will reach the intended Recipient during or within any stated timeframe. Save for the notice of delivery of the Item contained in the SMS sent by SingPost, SingPost does not warrant or guarantee the accuracy, completeness, truth or reliability of the rest of the message transmitted via the SMS Service. Notwithstanding the foregoing, SingPost's obligations are fully discharged in accordance with Clause 5.2.

5.4 All SMS sent by SingPost are one-way transmission only. Unless otherwise expressly stated in such SMS, the Sender shall procure that the Recipient shall, not reply to such SMS.

5.5 The Sender agrees that the Recipient is responsible for:-

1. ensuring that the telecommunication device to which the Mobile Number is assigned is capable of receiving and viewing the SMS; and
2. taking all reasonably practicable measures to ensure the confidentiality and security of the telecommunication device to which the Mobile Number is assigned, the access to such device on which the SMS is viewed and the data (including the SMS) which is stored in such device; and
3. any fees or charges levied by the Recipient's telecommunication service provider and any relevant terms and conditions of such service provider applicable to the provision of telecommunication services to the Recipient (including receiving and viewing of SMS).

5.6 The SMS Service may, without notice to the Sender, be suspended for any reason including without limitation, due to any breakdown, maintenance, modification, expansion and/or enhancement work to the network responsible for sending the SMS under the SMS Service.

5.7 The Sender agrees and confirms that the Sender has obtained the Recipient's agreement or consent to receive from SingPost via SMS containing (i) the Recipient's personal information and (ii) information relating to the SMS Service. SingPost shall not be liable or responsible for any actual or threatened loss or damage of the Sender or any third party as long as the SMS Service is provided using the particulars of the Recipient and the Mobile Number provided by the Sender to SingPost.

5.8 SingPost shall not be liable for consequences arising from any cause beyond its control including without limitation, failure of the Recipient's telecommunication device to receive information for whatever reason, any telecommunication breakdown, power failure, malfunction or interruption or inadequacy of equipment or installation.

5.9 The service levels for the SMS Service are stated below:-

1. Upon Letterbox Delivery, an SMS shall be sent to the Recipient by 8.30pm on the same day of successful Letterbox Delivery or Doorstep Delivery.
2. In the event that the Item is to be self-collected at a post office, no SMS shall be sent to the Recipient.

6. PROHIBITION

6.1 Dangerous and prohibited items, including but not limited to explosives, poison, flammable items, radioactive material, compressed gas, corrosive, firearms and any items which by its nature or packaging may expose officers of SingPost to injury or cause damage to other items, are prohibited by law and will not be accepted.

6.2 Coins, bank notes, currency notes or securities of any kind payable to bearer are to be sent via insured post only. Compensation will not be payable for such lost items under the SMS Mail Service.


7. SENDER'S RESPONSIBILITIES

7.1 The Sender shall ensure that every Item lodged at the BMC carries a barcode label ("Barcode Label"), a sample of which is set out below:-



7.2 The Sender shall ensure that each Barcode Label (which comprises the Item Barcode and the Item Number as indicated above) satisfies the following criteria:-

7.2.1 Item Number format:

1. The Item Number shall contain 21 alphanumeric characters, e.g. SS100123A901199991001.
2. The first 9 characters of each Item Number shall be allocated by SingPost.
3. The next 8 characters of each Item Number shall be the Mobile Number.
4. The last 4 characters of each Item Number shall be the Sender's reference number (as provided by the Sender).

7.2.2 Item Barcode format:

1. Each Item Barcode shall follow the barcode format known as 3 of 9 barcode (also known as Code 39 or Code 3 of 9).

7.2.3 Barcode Label position and size:

1. Each Barcode Label shall be printed in font size 12;
2. Each Barcode Label shall appear below the window of an envelope, after the mailing address.

7.3 The Sender shall provide the following information accurately, truthfully, legibly and in a complete manner:-

1. the name and address of the Recipient and the Barcode Label of each Item stated on the external packaging of the Item; and
2. the information required in the accompanying Manifest of the Item(s), and the Sender agrees that SingPost shall not be liable to verify any of the above information provided by the Sender.

7.4 The Sender shall provide its own name and address clearly and accurately to SingPost. In the event that no return address is provided by the Sender and if an Item is not able to be delivered or an Item is not collected in accordance with Clause 4.2, the said Item shall be disposed or handled in such manner as SingPost, in its absolute discretion, thinks fit.

7.5 If the Recipient is a company or any entity other than an individual, the Sender shall ensure that the following types of information are clearly and accurately stated on the external packaging of the Item:-

1. the name of such company or entity;
2. address; and
3. name, department and/or section of and Mobile Number of the person to whom the Item is to be marked to the attention of.

7.6 The Sender is responsible for obtaining independent advice and procuring its own insurance coverage for an Item. An Item that is of high value shall be delivered and processed under this SMS Mail Service at the Sender's risk.


8. LIMITATION OF LIABILITY

8.1 Notwithstanding any limitation of liability in the Postage Paid Impression (PPI) Service Terms & Conditions, to the extent permitted by law, and subject to satisfactory proof of claim by the Sender, SingPost's liability for any direct damages to the Sender in contract, tort or otherwise (including any liability for negligence), arising by reason of or in connection with the SMS Mail Service for an Item that (a) does not contain a Document and/or Card and (b) is lodged with an accompanying Manifest, shall be limited to Singapore Dollars Thirty (S$30.00) for each such Item or the declared value of the such Item, whichever is lower, for any one incident or series of events arising from a single incident or common cause.

8.2 SingPost shall not be in breach of these terms and conditions, and shall not be liable to the Sender for its failure to perform its obligations if, and to the extent that, such failure results from the Sender failing to perform any of its obligations under these terms and conditions.

8.3 SingPost is not responsible for checking the contents of any Item. Save as provided in Clause 8.1 above, SingPost shall not be liable for any other damage or loss (whether of a direct or indirect nature) whatsoever to the Sender or for any threatened or actual claims made by or against the Sender arising from, in connection with or as a result of the loss, damage or misappropriation of an Item that contains a Document and/or a Card.


9. CLAIMS

9.1 All claims by the Sender in relation to any failure on SingPost to perform its obligations under the SMS Mail Service herein must be made within fourteen (14) days from the date the Item is lodged at the BMC. Such claims must be made in writing, accompanied by supporting documents and relevant receipts. All claims are to be submitted to:-

Customer Relations Department
Singapore Post Limited
10 Eunos Road 8
Singapore Post Centre
Singapore 408600


10. ENTIRE AGREEMENT

10.1 The Sender shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Sender. The rights and protections conferred on SingPost under these SMS Mail Service Terms and Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Sender. In the event that any of these SMS Mail Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these SMS Mail Service Terms & Conditions set out herein shall prevail.

* All charges stated herein are exclusive of Goods and Services Taxes ("GST") and are subject to prevailing GST.