Postmarking Terms & Conditions (T&Cs)

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1. Definitions

(i) "BMC" means SingPost's Bulk Mail Centre at 10 Eunos Road 8, Singapore Post Centre (via East Entrance – 10 Eunos Road 5), Singapore 408600;

(ii) "Customer" means the successful applicant of the Service;

(iii) "Service" means the postmarking service provided by SingPost which imprints an impression on postal items showing the date of posting and to indicate that postage has been paid, in place of postage stamp; and

(iv) "Working day" means any day Mondays to Fridays (excluding public holidays).

2. Lodgement

2.1 The Service is only available at the BMC during the BMC's operating hours, excluding Saturdays,
Sundays and public holidays as follows: 

Monday to Friday: 9.00 am to 6.00 pm

2.2 All ordinary mail up to five (5) kilograms, except parcels, registered and insured mail may be posted under this Service.

2.3 The Service is only for postings of local and overseas mail which are homogeneous in terms of weight, size, type, packaging and category.

3. Mail Presentation

3.1 Mail to be posted must not have any marking indication at the top right hand corner of the mail piece.

3.2 For mail with glossy surface (i.e. polywrapped or enveloped in any material that may present difficulty in applying the postmark), the mail must be affixed with a paper label at the top right hand corner of the mail to facilitate postmarking.

3.3 For overseas mail, the items must bear an indication of category of service and mode of onward transmission (e.g. printed matter, small packet, airmail, surface). Mail without the appropriate service indication may be sent by the cheapest transmission mode to the overseas destinations, at SingPost's sole discretion.

3.4 A Customs Declaration label (CN 22 form) must appear on every small packet lodged and must Be accurately completed. For values exceeding Singapore Dollars Seven Hundred (S$700.00)*, a Customs Declaration Form (CN23) must be attached to the packet and must be accurately completed.

3.5 The items in each posting must originate from the same sender and the return address on the mail must be a Singapore address.

3.6 Mail must be arranged in the same direction. The mail should be firmly bundled in convenient bundles comprising 50, 100, 150 or 200 items in each bundle.

3.7 If following sampling and checking, SingPost establishes to its reasonable satisfaction that the mail posted is deemed to be a Prohibited Postal Article as provided for under the Postal Service Regulation, SingPost shall be entitled to reject the posting.

4. Docket Information

4.1 Each posting must be accompanied by two (2) copies of the posting docket which are available free of charge at the BMC. After verification of the posting and payment of postage, one (1) copy will be returned to the Customer for retention.

4.2 The Customer must indicate on the posting docket the weight per item, postage chargeable per item and total number of items. For international mail, the respective mail zones shall also be indicated in the posting docket for charging purposes.

5. Charges for Return of Mixed Mail

5.1 If the accepted mail is subsequently found to be mixed and is different from the category of mail that has been paid for at the BMC, the mixed mail will be returned to the Customer upon payment by the Customer of Singapore Dollar One (S$1.00)* per piece or a minimum of Singapore Dollars Twenty (S$20.00)*, whichever is greater. If the mail is to be reposted, the underpaid postage for the relevant category of mail must be paid. (One example of mixed mail - domestic mail which had been paid for under local postage but is subsequently was found to contain mail intended for an overseas destination).

6. Retrieval of Mail after Posting

6.1 SingPost shall use its reasonable endeavours to, but does not guarantee that it is able to, retrieve the mail as soon as reasonable practicable and upon the Customer's payment of a surcharge of Singapore Dollars Twenty (S$20.00)* per mail for each successful retrieval.

7. Payment

7.1 The Customer may make payment may be made by cash, cashier's order or by cheque, made payable to "Singapore Post Limited" at the time of posting of mail.

7.2 Cheque payment for the Service is restricted per lodgment per day to a maximum of Singapore Dollars One Thousand (S$1000.00) for cheques issued by companies and Singapore Dollars Five Hundred (S$500.00) for cheques issued by individuals.

7.3 Company cheque must be presented for any company posting.

7.4 SingPost reserves the right not to accept any company or personal cheque for posting of mail through BMC. SingPost will impose an administrative charge of Singapore Dollars Thirty (S$30.00)* for each dishonoured cheque presented for payment.

8. Delivery Standard

8.1 Mail for postmarking will be postmarked within one (1) to two (2) working days (excluding Sundays) and public holidays from the date of posting.

9. Fee Payable

9.1 The postmarking charges are applicable in addition to postage charges. The Customer shall pay fees for the Service as follows:

10. Request for Duplicate Copies of the Posting Dockets

10.1 Request for duplicate copies of the posting dockets must be made in writing to SingPost. The Customer shall pay a search fee of Singapore Dollars Five (S$5.00)* per piece for each duplicate copy of the posting docket.

11. Consent to Use and Disclose Customer Information and Data

11.1 The Customer agrees that SingPost shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with the SingPost General Terms & Conditions located at the SingPost website at http://www.singpost.com (or available from SingPost on written request). The Customer is entitled to withdraw such consent in accordance with the procedure as prescribed by SingPost from timeto time.

12. Entire Agreement

12.1 The Customer shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Customer. The rights and protections conferred on SingPost under these Postmarking Service Terms and Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Customer. In the event that any of these Postmarking Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these Postmarking Service Terms & Conditions set out herein shall prevail.

13. Enquiries

13.1 For further enquiries on the Service, please contact SingPost at the following:

Telephone number: 6845 6651, or general postal services enquiry at 1605; or 

Write to:
Singapore Post Limited
Bulk Mail Centre
10 Eunos Road 8
#01-38 Singapore Post Centre
Singapore 408600

*All charges stated herein are exclusive of Goods and Services Taxes ("GST") and are subject to prevailing GST.

Postmarking

Postmarking is a convenient service that imprints an impression on postal items showing the date of posting and to indicate that postage has been paid, in place of postage stamp. It is for regular posting of mail that is different in weight, size and destinations. Thus requiring different postage value.

• Postmarking Service Application Form 
• Postmarking Service Terms & Conditions
• General Terms & Conditions
  
  

Postage Paid Impression (PPI) Service Terms & Conditions (T&Cs)

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Version 05/2010

1. Definitions

(i) "BMC" means SingPost's Bulk Mail Centre at 10 Eunos Road 8, Singapore Post Centre (via East Entrance – 10 Eunos Road 5), Singapore 408600;

(ii) "PPI Permit" means the postage paid impression permit issued by SingPost;

(iii) "Permit Holder" means the successful applicant of the Service;

(iv) "Service" means the postage paid impression service provided by SingPost which allows the mailing of large volume of homogeneous mail; and

(v) "Working day" means Mondays to Fridays (excluding public holidays).

2. Basic PPI Design

2.1 The basic PPI design consists of two parts as shown below:

Part A: Mandatory to follow exactly as stated.

Part B: To use either one of the design, Vanda Miss Joaquim, Traveler's Palm, Merlion or Changi Airport

2.2 Illustration for Basic Designs

(Illustrations shown above are drawn to scale)

2.3 Specifications

2.3.1 PART A

Size                                                    : 23mm (W) x 23mm (H)
Position                                               : Top right hand corner of mail piece
Font type and Font size (For Permit No.)  : Tahoma, 8 point
Font type and Font size (For PP)             : Tahoma, 10 point, Bold
Font type and Font size (For Singapore)   : Univers, 6 point, Bold
Dimension (Singapore Post logo)             : 20mm (L) x 7mm (W)
Positioning of PPI number                      : To centralize the PPI number accordingly

2.3.2 PART B

Size : 23mm (W) x 23mm (H)
Font type and Font size (For Vanda Miss Joaquim) : Tahoma, 5 point

2.4 Printing Guidelines

2.4.1 One single solid colour of red, blue or black is allowed

2.4.2 Leave a clear 8mm space around the basic design

2.4.3 Gradation, multicoloured formats, outlines, decorative borders, shadowing are prohibited

2.4.4 Positioning of logo should be on the top right hand corner of mail piece

2.5 The Permit Holder has to submit three sample copies of the PPI envelopes by post or appointment for our approval before proceeding to print the PPI envelopes. SingPost's permission has also to be sought for any subsequent changes to this approved PPI envelope or for any newly designed PPI envelopes.

3. Customisation Design

3.1 The customised PPI design shall be confined within the Right box (or Part B) of the basic PPI design in the size as specified.

3.2 The Permit Holder using customised PPI design is required to pay a fee of Singapore Dollars One Thousand (S$1,000/-)* yearly per design. A postal bill will be sent to you upon the anniversary of the application.

3.3 There will be no refund of the fee for any premature termination of the usage of the customised PPI design.

3.4 A surcharge of Singapore Cents One (S$0.01/-)* per piece (excluding the postage) will be levied on any customised PPI imprinted mail if they are posted after the termination of the customised PPI design service.

3.5 Only company logos or any other corporate icons, comic strips, sketches, images that are distinctly identifiable with the Permit Holder or the line of business of the Permit Holder may be used subject to the approval of SingPost. Messages or advertisements which may contravene the law or erode any moral values of society or which are against the interest of any third party, country or SingPost are not allowed. In addition, the messages or advertisement shall not contain or imply or suggest any of the following:

i) anything illegal, offensive, insulting or immoral

ii) anything dishonest, deceptive or unpatriotic

iii) any religious or political content

iv) any photograph of the living or dead persons

3.6 Illustration for Customised Design

(Illustration shown above is drawn to scale)

3.7 Specifications

i) PART A

Refer to Basic PPI Design (Specification; Part A)
One single solid colour of red, blue or black is allowed

ii) PART B
Size : Not exceeding 27mm (W) x 23mm (H)
Colour : Any Colour
Design : With or Without solid outline; Border and shadowing is allowed

3.8 Printing Guidelines

i) Leave a clear 8mm space around the customised design

ii) Positioning of logo should be on the top right hand corner of mail piece

3.9 Applications to use the customised PPI design must be submitted to SingPost together with the artwork for approval and payment at least two weeks before commencement.

3.10 SingPost reserves the right to reject the application to use the customised PPI design without assigning any reason whatsoever and its decision shall be final.

3.11 SingPost reserves the right to terminate the use of the customised PPI design with no refund given at any time without any reasons being assigned, by giving two weeks' notice.

4. Posting Procedure

4.1 The PPI Permit issued should only be used for posting of PPI mail through the BMC.

4.2 The PPI Permit must be pre-printed on the envelopes, postcards etc. No rubber stamps with PPI Permit are to be used.

4.3 Postings can be made between the following hours:

Mondays to Fridays : 9.00 am to 6.00 pm

4.4 Each posting must be accompanied with 2 copies of the posting docket) which are available free of charge at the BMC. After verification, one copy will be returned to the customer for retention, either on the same day of posting or the next working day. The Permit Holder who requires an extra duplicate copy (or copies) of the docket(s) must submit the extra copy (copies) during lodgment of the mail. SingPost reserves the right to impose a service fee for the provision of the service to endorse on the extra copy (copies) of docket(s).

4.5 Permit Holders are required to fill in all the following information in the posting dockets:

Both domestic and international mail

i) Weight per item
ii) ii) No of articles
iii) iii) Total charges
iv) Total quantity
v) Permit Holder's Permit number, Name and Address and contact number
vi) Date of posting
vii) Type of services
viii) Mode of payment
ix) Mailing scheme
x) Cheque number
xi) Full Title of articles. For Annual report, the name of the company that owns the Annual
Report must be indicated and for publications, the Mita permit number
xii) Owner or source of mail

Additional information required for international mail
i) Per kg rate where applicable
ii) Transmission mode

4.6 The PPI Permit imprinted on the envelopes must correspond with the PPI Permit reflected on the posting docket.

4.7 Postage charges should be paid by means of cashier's order or cheque made out in favour of'Singapore Post Limited' or cash before or at the time of posting of the mail.

4.8 Permit Holders are encouraged to barcode the addresses of their mail to enjoy the Domestic Bulk Mail Scheme. Please call the BMC at (65) 6845 6651 if you need any assistance in the barcoding implementation.

4.9 The mail in each posting must originate from the same sender. They must be arranged in the same direction and of uniform weight and size and should be firmly bundled in convenient bundles comprising 50, 100, 150 or 200 items in each bundle.

4.10 The weight of the mail declared on the posting docket for charging purpose, must be in accordance with the published weight steps.

4.11 For overseas mail, the mail must bear indication of category of service and mode of onward transmission on it (e.g. printed papers, small packet, Air or Sea). Airmail without any indication might be sent by surface mode to the overseas.

4.12 The size, addressing, formatting & prohibition shall be in accordance with the postal regulations and shall follow as closely as possible to the mail quality as indicated in our "Designing Quality Mail" guidebook (as maybe amended by SingPost from time to time). The guidebook is available free of charge at the BMC. Lodgers may seek the help of the staff if they are not sure of the proper packaging or addressing of the items.

5.  Charges for Bulk Mail Posting

5.1 The Domestic Bulk Mail and International Bulk Mail schemes are applicable.

5.2 Mail that failed to conform to the bagging and lodgment requirements or is lodged later than the timings stated above, an additional charge of Singapore Dollars Three Hundred (S$300/-)* or Singapore Cents One (S$0.01)* per piece, in addition to the late lodgment fee, whichever is higher.

5.3 Ad-hoc bulk mail posting after the BMC operating hours, (e.g. on Saturdays, Sundays and Public Holidays), is available upon application of at least one working day in writing to the Assistant Manager, BMC.

5.4 SingPost reserves the right not to accept or process any late lodgment mail that comes in more than one hour later than the published time. In such cases, the late lodgment fees and whatever additional charges will still be payable by the lodger.

6. Types of Posting

Type 1 Posting

i) Domestic Mail Only

ii) Machinable, Standard Regular/ Large, Non-machinable or manually sorted mail.

iii) Subject to a maximum of 75,000 pieces per customer and/or up to a maximum of 150,000 pieces per day.

iv) Duplicate copy of the posting docket will be returned on the next working day

Type 2 Posting

i) Domestic and International Mail

ii) For international mail, items must be sorted, bagged and labelled to the country of destination. Mail will be processed and connected to departing flight by the next 1-2 working days from date of posting if there are scheduled flights and, in the event there are no scheduled flights, the next available flight within the week.

iii) No limit on the quantity and type of mail posted.

iv) Duplicate copy of the posting docket will be returned on the next working day.

7. Charges for Return of Mixed Mail

7.1 If mail has been subsequently found to be mixed and is different from the category of mail that has been paid for at the BMC, the mixed mail will be returned to the Permit Holder at Singapore Dollars One (S$1.00)* per piece or a minimum of Singapore Dollars Twenty (S$20.00)*, whichever is greater. If the mail is to be re-posted, the underpaid postage for the relevant category of mail will have also to be paid (for example, mail is paid for under local postage but subsequently was found to contain international mail, the international mail will be returned to sender at stated charges). SingPost reserves the right to withdraw subsequent postings from the discounted Bulk Mail schemes.

8. Charges for Mail with Less Than 300 PPI Copies per Lodgement

8.1 A charge of Singapore Cents One (S$0.01)* handling fee is chargeable for per piece of mail lodged under the PPI Permit if the posting is less than three hundred (300) pieces of mail per lodgment per mail homogeneity and characteristics. Local and international mail of the same mail type characteristics cannot be combined. SingPost will not accept any PPI mail posting below one hundred (100) pieces per mail homogeneity and characteristics per lodgment.

9. Unauthorised Posting of Unpaid PPI Items

9.1 SingPost reserves the right not to deliver any letters or surcharge the addressee for any PPI mail posted not through the BMC. Any unpaid PPI mail could be forwarded but charged on delivery, i.e. fresh postage due plus a handling charge of Singapore Dollars One (S$1.00)* per item or at any such rate as may be determined by SingPost from time to time in Singapore. The unpaid item may be retrieved by the Permit Holder at a fee of Singapore Dollars Twenty Dollars (S$20.00)* per item or at any such rate as may be determined by SingPost. Such actions of SingPost shall be without prejudice to any other rights or remedies which SingPost may have.

9.2 For unpaid PPI mail that is posted by the Permit Holder's customer, the Permit Holder has to undertake the responsibility to get the customer to contact SingPost. SingPost shall without being liable to the Permit Holder, whether in damages or otherwise, be entitled to dispose the unpaid within seven (7) days from the date of the notification to the Permit Holder; if there is no written response from the Permit Holder or the Permit Holder's customer on the treatment of the unpaid mail.

10. Change of Particulars

10.1 Permit Holders have to inform SingPost in writing if there is a change to the Permit Holder addresses, contact person and company name.

11. Request for Duplicate Copies of the PPI Posting Dockets

11.1 Request for duplicate copies of the PPI posting dockets must be made in writing to SingPost. A search fee of Singapore Dollars Five (S$5.00)* per piece is payable for each duplicate copy of the docket.

12. Cheque Payment, Bill Adjustment and Dormant Accounts

12.1 SingPost reserves the right not to accept any company or personal cheque other than cashier's order for posting of PPI mail through the BMC. SingPost will impose an administrative charge of Singapore Dollars Thirty (S$30.00)* for each dishonoured cheque presented for payment.

12.2 Any request for adjustment of the billing invoice due to the incorrect PPI Permit being indicated on the PPI docket and hence resulted in the wrong amount or the wrong customer being billed; or any other adjustment due to the oversight by the Permit Holder or its assigned lodger, SingPost would levy an administrative fee of one percent (1%)* of the total amount of bill to be adjusted or a minimum of Singapore Dollars Thirty(S$30.00)*, per bill adjustment, whichever is higher. This administrative fee would be payable by the Permit Holder or its assigned lodger who is accountable for the erroneous amount or PPI Permit being billed or any other erroneous adjustments. SingPost reserves the right not to adjust the bill without assigning any reason whatsoever and the Permit Holder whose account is being billed would still be accountable for any outstanding amount due or become due to SingPost.

12.3 SingPost will levy a non-refundable annual administrative fee of Singapore Dollars One Hundred and Twenty (S$120.00)* for any PPI Permit that is dormant or inactive (without any mail posting transactions) for continuous period of twelve (12) months or more. Permit Holders who applied before August 2001 are billed on January every year. Permit Holders who applied after August 2001 will be billed on their anniversary date of their application.

13. Domestic and International Bulk Mail Schemes

13.1 For PPI postage discounts, Permit Holders are to refer to SingPost's "Domestic Bulk Mail Scheme: Terms and Conditions" and "International Bulk Mail Scheme: Terms and Conditions".

14. Delivery Standards

14.1 For mail posted within the BMC operating hours, the following delivery standards will apply:

(a) Domestic letter: 98% of the mail lodged and addressed to Central Business District (CBD) and 95% of the mail lodged and addressed to outside the CBD will be delivered by the next working day.

(b) 95% of the Printed Papers lodged at the BMC during BMC operating hours and addressed to recipients within and outside CBD will be delivered within three (3) working days following date of posting (i.e. J + 3) for non-festive periods (May to November) and within five (5) working days following the date of posting (i.e. J + 5) for festive periods (December to February).

(c) For Annual Report, 95% of the mail lodged at the BMC during BMC operating hours and addressed to recipients within and outside CBD will be delivered within five (5) working days following the date of posting (i.e. J + 5).

(d) 95% of International Printed Papers and Small Packets lodged at BMC during BMC operating hours lodged will be processed and connected to departing flights by the next one (1) to two (2) working day(s) following the date of posting (i.e. J + 1 to 2) if there are schedule flights; and in the event there are no scheduled flights, the next available flight will apply.

Note: "J" refers to the date of posting

15. Application for the Use of PPI Service

15.1 SingPost may, upon receipt of the application and relevant supporting documents, issue the PPI Permit to a successful applicant, at its sole discretion.

15.2 The PPI Permit is not transferable.

15.3 Any person, firm, company or organization may apply for a PPI Permit from SingPost by completing and submitting an application form. For company, firm or organization applications, the submission of the latest copy of the Business Profile issued by The Accounting and Corporate Regulatory Authority of Singapore is necessary to be considered as a complete application.

15.4 Each Permit Holder will be issued with a unique PPI Permit number.

15.5 PPI Permit numbers are the property of SingPost and the Permit Holder has no property right to the PPI Permit number assigned. The Permit Holder may not allow any other person to use the PPI Permit number assigned to the Permit Holder by SingPost nor transfer or assign the same to any other person whomsoever.

15.6 The PPI Permit is only for regular posting of ordinary mail (exclude registered or insured) of up to 500 grams per item. Each posting must have a minimum of 300 items and items must be homogeneous in terms of size, weight, type, packaging and mail characteristics (such as return address, company name and logo, PPI Permit number or other identification marks of the Permit Holder). Local and international mail of the same mail type characteristics must not be combined to make up the 300 minimum copies per posting.

15.7 Items of different mail size and category, even though the two envelopes may have the same PPI Permit and physical mail characteristics, are not considered as homogeneous mail (for example a ISO C5 sized envelope cannot be combined with an ISO DL sized envelope, and Standard Large cannot be combined with Standard Regular and etc).

16. The Rights and Responsibilities of SingPost

16.1 SingPost reserves the right to immediately suspend, revoke or otherwise deal with the PPI Permit and/or to immediately suspend or terminate the Service if there is any breach by the Permit Holder of any of the terms and conditions herein and SingPost has given fourteen (14) days' notice of such breach and the Permit Holder has failed to rectify such breach within that time. Such action taken by SingPost shall be without prejudice to any other rights or remedies which SingPost may have.

16.2 Upon suspension or revocation of the PPI Permit and/or suspension or termination of the Service, the Permit Holder shall be liable to SingPost for all charges and fees due up to and including such date. Upon payment by the Permit Holder of a non-refundable fee of Singapore Thirty Dollars (S$30.00)*and all outstanding such sums due and payable to SingPost, SingPost may in its absolute discretion restore the PPI Permit and these Postage Paid Impression Service Terms and Conditions shall continue to be in force.

16.3 Any PPI mail received by SingPost after the suspension or revocation of the PPI Permit or after suspension or termination of the Service would be treated as unpaid mail and charged on delivery, i.e. fresh postage due plus a handling charge of Singapore Dollars One (S$1.00)* per item or at any such rate as may be determined from time to time by SingPost. Such actions of SingPost shall be without prejudice to any other rights or remedies which SingPost may have.

17. Limitation of Liability

17.1 The liability of SingPost for direct damages to the Permit Holder in contract, tort or otherwise (including any liability for negligence) arising by reason of or in connection with this contract is limited for any one incident or series of events arising from a single incident or common cause, and for all liability arising by reason of or in connection with these Postage Paid Impression Service Terms & Conditions to Singapore Five Thousand Dollars (S$5,000.00).

18. Consent to Use and Disclose Permit Holder Information and Data

18.1 The Permit Holder agrees that SingPost shall be entitled to use or disclose any information or data disclosed by the Permit Holder in accordance with the SingPost General Terms & Conditions located at the SingPost website at http://www.singpost.com (or available from SingPost on written request). The Permit Holder is entitled to withdraw such consent in accordance with the procedure as prescribed by SingPost from time to time.

19. Entire Agreement

19.1 The Permit Holder shall be bound by and shall fully observe and comply with all the SingPost GeneralTerms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Permit Holder. The rights and protections conferred on SingPost under these Postage Paid Impression Service Terms and Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Permit Holder. In the event that any of these Postage Paid Impression Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these Postage Paid Impression Service Terms & Conditions set out herein shall prevail.

* All charges stated herein are exclusive of Goods and Services Taxes ("GST") and are subject to prevailing GST.

Franking Service Terms & Conditions (T&Cs)

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Version 02/2011

1. Definitions

(i) “Franking Machine” means the machine which is able to perform the Service, for which SingPost has issued a Permit to the Permit Holder;

(ii) “Permit Holder” means the successful applicant of the Service;

(iii) “Service” means the franking service provided by SingPost which imprints an impression on postal items showing the date of posting and value of postage paid, in place of postage stamp;

(iv) “The Permit” means the permit issued by SingPost to the Permit Holder for use of a Franking Machine; and

(v) “Working day” means any day on Mondays to Fridays (excluding public holidays).

2. Franking Machine Permit

2.1 The Permit Holder may purchase a Franking Machine from any approved franking machine agent listed at Appendix I, which list may be amended by SingPost from time to time at its sole discretion.

2.2 The Franking Machine agent, upon completion of checks to its satisfaction, would provide a Certificate of Good Condition for the Franking Machine.

2.3 The Franking Machine agent may assist in application for the Permit.

2.4 SingPost may issue a Permit to a successful applicant, at its sole discretion.

2.5 The Permit is only issued to a person who is of full age and legal capacity or to a business organisation registered with the Accounting and Corporate Regulatory Authority of Singapore. It is unlawful to use a Franking Machine without a Permit issued by SingPost.

2.6 The Permit Holder shall be fully responsible for the usage, physical and functional conditions of the Franking Machine.

2.7 The Permit is not transferable.

2.8 The Permit Holder shall be fully responsible for any liability associated with, or due to the improper use or loss of the Franking Machine, including but not limited to fraudulent use thereof.

2.9 The Permit Holder shall use the Franking Machine only for franking its own postal items, and not for franking postal items for any other entity or person. The Permit Holder may use the Franking Machine to frank postal items belonging to the Permit Holder’s subsidiaries and/or related companies, with prior written approval from SingPost. The Permit Holder shall submit documentary proof evidencing the relationship between itself and its subsidiaries and/or related companies to the satisfaction of SingPost, not less than fourteen (14) days prior to commencement of usage in this manner.

2.10 The date impression franked on the postal items must bear the actual date of posting. If the date impression franked on the postal item bears an inaccurate date, the postal item will be returned to the Permit Holder. When posting franked postal items, the Permit Holder shall ensure that the franked postal items are properly bundled with the “front” of each of the postal items in each bundle facing the same direction. The Permit Holder shall also ensure that the rubber bands or tie holding the bundles are not removed.

2.11 SingPost reserves the right to withdraw or cancel the Permit for any Franking Machine which has not been re-valued or topped up for more than three (3) months or if the Permit Holder fails to submit a Certificate of Good Condition required in accordance with Clause 7 within sixty (60) days from being notified by SingPost . 2.12 SingPost reserves the right to carry out inspection of the Franking Machine at the Permit Holder’s premises from time to time, to ensure that the Franking Machine is in good working condition and that the Permit Holder is in compliance with all usage and security measures. SingPost shall give the Permit Holder seven (7) days’ prior written notice of inspections.

3. Posting of Franked Postal Items

3.1 Any franked items meant for Express Delivery, Speedpost Islandwide, Speedpost Worldwide or Registered Article Service must be handed over to SingPost’s counter staff at the post office.

3.2 Franked postal items may be posted at all SingPost post offices. 3.3 Where SingPost has issued mail bags for the Permit Holder’s use for carriage of the franked postal items, the Permit Holder shall not use the mail bags for any other purpose other than to carry the franked postal items to SingPost’s post offices to effect the posting of the franked postal items.

3.3 The Permit Holder shall not part with possession of the mail bags for any reason whatsoever.

3.4 The Permit Holder shall return all un-usable, worn or torn bags to SingPost for its disposal.

4. Franking Imprint

4.1 The franking imprint on the franked postal items must be in red fluorescent ink.

4.2 The postage value and date impressions must be accurate, legible and complete.

4.3 The postage value and date impression must be franked on the top right hand corner of the envelopes or on the “surface” of the parcels and packets showing the recipient’s address.

4.4 The name and return address of the sender must be indicated on the top left-hand corner of the envelope, or at the back of the envelope. 4.5 For parcels and packets, the Permit Holder can purchase franked labels from SingPost’s post offices or from SingPost’s authorised agents. The franked labels must be affixed at the top right hand corner of the "front” of the postal items.

4.6 Please refer to Appendix III for mail quality tips.

5. Monthly Franking Docket

5.1 The Permit Holder is required to submit a monthly franking docket to the Franking Section of SingPost by the second working day of the following month, regardless of whether the Franking Machine has been in use. The monthly franking docket forms are available free of charge from any SingPost post office or may also be obtained from SingPost’s website. SingPost will also accept submission of clear photocopies of the franking docket.

5.2 The Permit Holder shall ensure that the monthly franking docket submitted clearly indicates the respective postage used for local, overseas and other postal services (i.e. Registration, Certificate of Posting etc), as well as the credit balance (if any).

5.3 Upon submission of the monthly franking docket, SingPost shall provide the Permit Holder with a monthly tax invoice. The Permit Holder may apply for Goods and Services Tax (“GST”) rebate from the Inland Revenue Authority based on amount of franked postage for local postal items only (where applicable). The Permit Holder should retain this tax invoice. Duplicate copies of the tax invoice are available upon payment of an administrative fee of Singapore Dollars Ten (S$10.00)* per copy.

5.4 SingPost shall return one per cent (1%) of the franked postage value to the Permit Holder based on the monthly Franking Docket submitted to SingPost. This amount will be accumulated and disbursed quarterly in January, April, July and October of each calendar year. Payment will be credited into the Permit Holder’s nominated bank account via GIRO or cheque. Permit Holders should provide regular updates to SingPost of their bank and company details in order to facilitate such transactions. SingPost reserves the right to levy an administrative fee of Singapore Dollars Ten (S$10.00)* in the event that any payment issued to the Permit Holder by SingPost is required to be cancelled, amended or re-issued due to any change(s) in the Permit Holder’s payment details or address(es) that were not duly notified to SingPost as required.

5.5 Rebates must be claimed within three (3) years from date of the impression.

6. Refund of Misfranked Impression/Labels

6.1 The Permit Holder can apply for a refund of franked covers/labels that are incorrectly franked and not transmitted through the post. Such refunds are subject to the following conditions:-

a) SingPost’s receipt of a written letter from the Permit Holder requesting for refund, within one (1) month from the date of impression;

b) the whole envelope, cover, wrapper or label must be presented together with the written letter;

c) requests for refund for postal items bearing sender’s name other than that of the Permit Holder without Singapore Post’s prior written approval, will not be considered

d) refunds will only be by way of a cheque, made payable to the Permit Holder; and

e) SingPost reserves the right not to make any refunds due to illegible, unclear or incomplete franking impressions.

6.2 Where SingPost approves the refund, the Permit Holder shall pay an administrative charge as follows:

a) for refund of misfranked impression/labels below the postage value of Singapore Dollars Two Hundred (S$200.00), an administrative charge of Singapore Dollars Ten (S$10.00)* shall apply.

b) for refund of misfranked impression/labels above the postage value of Singapore Dollars Two Hundred (S$200.00), an administrative charge of 5% of the postage value plus prevailing GST shall apply.

7. Submission of Certificate of Good Condition

7.1 The Permit Holder must submit to SingPost a Certificate of Good Condition of the Franking Machine from an approved agent, confirming the operational worthiness of the Franking Machine:

a) when applying for the Permit; and

b) subsequently once every two (2) calendar years, whether or not notified by SingPost to do so.

7.2 For electronic Franking Machines, the Permit Holder shall present the Franking Machine meter to the agent for servicing and certification. After certifying that the Franking Machine and meter is in good working condition, the Franking Machine shall be returned to the Permit Holder upon reactivation by the agent.

7.3 For mechanical Franking Machines and meters with security seals, the Permit Holder shall present the Franking Machine and the accompanying record card at any SingPost post office for recording of the meter readings prior to certification by the agent. After certification, the Certificate of Good Condition with the Franking Machine and record card shall be re-submitted to the post office for sealing of the meter and for re-activation.

8. Cancellation of Permit and Disposal of Franking Machine

8.1 The Permit Holder may terminate the Service and apply to cancel the Permit. The Permit Holder shall submit a written termination letter together with the following:

a) For electronic Franking Machines, the original Permit;

b) For mechanical Franking Machines, the original Permit, the Franking Machine and the meter record card, to: Change Alley Post Office or Singapore Post Centre Post Office 16 Collyer Quay 10 Eunos Road 8 #02-02 Hitachi Tower #01-02 Singapore Post Centre Singapore 049318 Singapore 408600

8.2 For a full refund of the unused credit in electronic Franking Machines which are in operating condition, the Permit Holder shall frank all the unused credits in a single or multiple impressions and present the impressions to SingPost together with the Permit Holder’s termination letter. Upon satisfactory verification, SingPost shall refund the unused credit.

8.3 For electronic Franking Machines that are damaged beyond repair, and which cannot be used further, SingPost reserves the right to reject any doubtful and/or unsubstantiated claim for unused credit. Once the refund of the unused credit has been approved, the data chip in the electronic Franking Machine must be removed from the Franking Machine by the agent and handed over to SingPost for disposal.

8.4 For mechanical Franking Machines with security seals, the identity die from such mechanical Franking Machines shall be removed by the agent.

8.5 All Franking Machines for which the Permit has been cancelled, shall be removed by the Permit Holder from SingPost’s premises within thirty (30) days of the cancellation of the Permit for the Permit Holder’s disposal. SingPost offers a disposal service for an additional cost of Singapore Dollars Twenty (S$20.00)* per Franking Machine. In the event that such Franking Machines are not removed by the Permit Holder within the specified time, SingPost reserves the right to dispose the Franking Machines without compensation to the Permit Holder, and the cost of such disposal shall be borne by the Permit Holder.

9. Conditions for Top-Up

9.1 For electronic meters with remote-setting facilities, top-ups can be re-set remotely via phone, fax or the internet. The Permit Holder need not present the Franking Machine at any SingPost post office. Upon receiving the personal identifier number for the top-up, the Permit Holder shall re-value or top up the credits immediately and in full.

9.2 For existing mechanical meters (with a value card), the meter and record card must be presented to the designated SingPost post office for re-setting.

9.3 For existing mechanical meters (without a value card), the meter and record card may be presented to any SingPost post offices for re-setting.

9.4 For a Franking Machine that has to be manually topped-up at the post office, please refer to Appendix II for the list of the post offices.

10. Advertising Slogan Impressions

10.1 The Permit Holder shall obtain prior written approval from SingPost if it intends to use a slogan impression advertisement.

10.2 The approval shall be at SingPost’s sole discretion.

11. Liabilities of the Permit Holder

11.1 Fraudulent/Improper Use of Franking Machine

11.1.1 The Permit Holder shall be liable to indemnify and keep SingPost indemnified in full against any loss in postage/revenue arising from the fraudulent or improper use of a Franking Machine or the failure of a meter to record accurately the value of an impression made by the Franking Machine.

11.2 Loss or Damage to Franking Machine

11.2.1 In the case of loss or damage of the Franking Machine due to theft, fire or flood, the Permit Holder shall inform SingPost within seven (7) working days of the event. The Permit Holder shall lodge a police report promptly, and a copy shall be extended to SingPost.

11.2.2 SingPost reserves the right in its sole discretion whether to refund any unused credit left at the time of occurrence of the fire or flood, upon verification of the unused credit.

11.2.3 In the event of loss, theft or misuse of the Franking Machine, SingPost will not consider any refund for the unused credit in the Franking Machine.

11.2.4 Notwithstanding anything contained herein, the Permit Holder shall be liable to indemnify and keep SingPost indemnified in full against any loss in postage/revenue arising from the loss or damage to the Franking Machine.

11.2.5 In case of damage or breakdown of the Franking Machine, Permit Holder shall contact the agent as soon as possible for repair, determination of the cause of problem, and to verify the meter readings if necessary.

12. Termination by SingPost

12.1 SingPost reserves the right to immediately suspend, revoke or otherwise deal with the Permit and/or to immediately suspend or terminate the Service if:

a) there is any breach by the Permit Holder of any of the terms and conditions herein andSingPost has given fourteen (14) days’ notice of such breach and the Permit Holder hasfailed to rectify such breach within that time; or

b) in the event of the Franking Machine does not operate accurately and the meter fails to record accurately the value of an impression made by the Franking Machine.

13. Consent to User and Disclose Permit Holder's Information and Data

13.1 The Permit Holder agrees that SingPost shall be entitled to use or disclose any information or data disclosed by the Permit Holder in accordance with the SingPost General Terms & Conditions locatedat the SingPost website at http://www.singpost.com (or available from SingPost on written request).The Permit Holder is entitled to withdraw such consent in accordance with the procedure asprescribed by SingPost from time to time.

14. Entire Agreement

14.1 The Permit Holder shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed betweenSingPost and the Permit Holder. The rights and protections conferred on SingPost under theseFranking Service Terms and Conditions shall be additional to the rights and protections conferred onSingPost under the SingPost General Terms & Conditions and any other terms and conditions asmay be agreed between SingPost and the Permit Holder. In the event that any of these FrankingService Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, theseFranking Service Terms & Conditions set out herein shall prevail.

15. Enquiries

15.1 For further enquiries on Franking Machines and the Service, please contact SingPost at the following:

Telephone numbers: 6845 6628/ 6630/ 6255, or general postal services enquiry at 1605; or

Fax No: 6842 3776; or

Write to:
Singapore Post Limited
Franking Section 10 Eunos Road 8
#05-37
Singapore Post Centre
Singapore 408600

Appendix I: Franking Machine Suppliers 

Appendix II: List of Post Offices for manually top-up franking machine

Appendix III: Mail Quality Tips

To ensure that the postal article reaches the recipient safely and quickly, the Permit Holder shall comply with the following basic DOs and DON’Ts:

DOs:

DO frank impressions on the top right corner

DO address clearly, correctly and completely within section indicated as “Recipient’s Address Block”

DO use white or very light coloured envelopes

DO seal on all sides

DON’Ts:

DON’T use coloured envelopes

DON’T print any wordings within the clear zone designated for barcode printing by SingPost for sorting purposes

DON’T staple