Quality of Service Standards

Indicator Target per Month

Local Basic Letters*

(i) % of mail delivered by next working day (D+1) ** to an address:

• Within CBD

99%

• Outside CBD

98%

(ii) % of mail delivered by second working day (D+2) **

100%

Local Registered Letters Delivery

(i) % of registered mail delivered by second working day (D+2)***

100%

Incoming Basic Letters Received+

(i) % of mail received before 3pm at Singapore Post Centre delivered by next working day to an address:

• Within CBD

99%

• Outside CBD

98%

Outgoing Basic Letters Despatched

(i) % of outgoing mail processed and connected to departing flights# by next working day

100%

 

Notes:

* Basic letters refer to ordinary stamped and franked letter items up to 500g. For packages, publications and others (examples: promotional materials, merchandise, newspapers, periodicals, catalogues, books etc) the delivery standard is 3 to 5 working days. Working days refer to Mondays to Fridays, excluding Public Holidays.

** For mail items posted before collection cut-off times i.e. Within CBD: Mondays to Thursdays: 7pm; Fridays: 8pm; and Outside CBD: Mondays to Thursdays: 5pm; Fridays: 6pm.

*** Collection cut-off time for Registered Article (documents/ basic letters) at the Post Office is 2pm on Mondays to Fridays. Those posted after 2pm will be collected the next working day.

*** Excludes packages, publications and others ( examples: promotional materials, merchandise, newspapers, periodicals, catalogues, books etc). This will require additional 2 to 3 working days.

+ Cut-off time for arrival at Airmail Transit Centre is 11am and is subjected to customs clearance.

# subject to availability of flights.