Media Centre

12 Jun 2015

SingPost Wins the World Mail Award 2015 for Retail Customer Access Gaining International Recognition for its On-going Efforts to Roll-out POPStations

POPStation - SingPost's simple to use smart locker system provides flexibility and accessibility 24/7 - making online shopping even more convenient for consumers

Singapore, 12 June 2015 - Singapore Post Limited (SingPost) clinched the top award in the Retail Customer Access category for its POPStation suite of services at the 16th World Mail Award 2015 for its system of more than 100 smart lockers which makes it one of the densest networks in the world with average distance between POPStations of only 2.5km.

The award was presented at the Chateau du Lac in Belgium recently and is SingPost's third consecutive year of receiving the coveted World Mail Awards - eCommerce in 2014 and People Management, 2013. It had previously won the top award for Mail Quality.

The World Mail Awards, the annual "Oscars" of the mail and express industry, recognise the achievements and best practices within the postal and express sector. These awards are presented to postal operators or service providers worldwide, which have been reviewed by a prestigious panel of judges comprising Universal Postal Union (UPU) members, international postal industry leaders and users.

Dr Sascha Hower, Group Chief Operating Officer of SingPost said: "It is encouraging to receive this prestigious international accolade. It recognises our investment and pioneering efforts to innovate and provide an integrated retail platform. With our POPStations we are now delivering a seamless and more convenient online shopping experience for consumers. We want to make receiving parcels as simple as possible and hopefully delight our customers in the process. POPStations are part of our effort to provide consumers a multiplicity of touchpoints and enabling merchandise returns. I am sure once customers have used the POPStation and enjoyed the amazing convenience it provides, they will love it."

Added Mr Lim Ho Kee, Chairman of SingPost: "This World Mail Award recognises our unending quest for innovation, productivity and customer service to bring greater value to SMEs and retail customers. We continue to have grave concerns about mail revenue decline and encourage our people to seize opportunities and use IT to serve customers in new ways. Faced with challenges like e-substitution and lifestyle changes, SingPost is on a 'burning platform' and we need to transform and diversify our business to remain relevant. Hence, we embarked on our transformation in 2003 after listing. SingPost's core competency in last mile delivery and trusted brand provide us a good foundation to grow the ecommerce logistics business in Singapore and the region. The POPStation is one such example where we lead and innovate the local ecommerce landscape with an intelligent setup for parcel delivery and returns."

POPStation redefines convenience by offering consumers an alternative delivery and returns option for online purchases, demonstrating how online and mobility can help make their lives easier. It empowers busy and active consumers to pick up or return their parcels at the times that suit them - no waiting at home, office deliveries or restricted opening hours. Its densest islandwide coverage -- more than 100 POPStations available for sending and picking up parcels heightens the level of convenience further as consumers can choose when and where they want to collect or return their online purchases. POPStation also helps enhance online shopping experience by allowing consumers who have concerns about providing credit card details to eMerchants on the internet to pay for their online purchases securely at the POPStation and collect them on-the-spot.

More POPStations will be rolled out across Singapore within the next few years as SingPost plans to increase the network of POPStations to 200, increasing availability for consumers even further. It also intends to expand its network of POPStations to include P-POPS (Personal POPStations) to meet the needs of small and medium-sized enterprises (SMEs) and individuals who want their own exclusive parcel locker system.

 

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About Singapore Post Limited
(Reg. No. 199201623M)

Singapore Post (SingPost) is the leading provider of mail, logistics and ecommerce solutions in Singapore and the Asia Pacific region, with operations in more than 10 countries.

As Singapore’s national postal service provider, SingPost offers trusted communications through domestic and international postal services as well as end-to-end integrated mail solutions covering secure data printing, letter-shopping, delivery and mailroom management, among others. For over 150 years, SingPost has been delivering a trusted and reliable service to citizens, residents, corporations and businesses in Singapore.

As part of its transformation, SingPost has been steadily expanding beyond Singapore, leveraging its regional platform Quantium Solutions and other subsidiaries and partners. With its regional network and infrastructure, SingPost offers fully integrated ecommerce logistics solutions covering the four areas of freight, customs & regulations management, warehousing & fulfilment, last mile delivery & returns as well as ecommerce web services, to its customers.

SingPost won the World Mail Award for ecommerce in June 2014 and was ranked the top postal agency in the world in an Accenture report. SingPost also gained international acclaim when it was bestowed the Service Provider of the Year 2012 award by Postal Technology International. SingPost is the only company to win to the Universal Postal Union’s EMS Cooperative award for its Speedpost courier service every year since 2001.

SingPost's subsidiaries and businesses include:

  • SP eCommerce, an ecommerce enabler that provides brands and retailers with integrated end-to-end ecommerce solutions 
  • Quantium Solutions which specialises in logistics and fulfilment services to businesses in the Asia Pacific region
  • CouriersPlease, a leading metropolitan express parcel delivery service in Australia
  • Famous Holdings, an established freight consolidator and freight-forwarder with a regional presence in 7 countries
  • Lock+Store, a self-storage operator in Singapore, Hong Kong and Malaysia
  • Speedpost, a leading provider for courier service in Singapore and international shipping to more than 200 destinations across the globe 
  • vPOST, one of the largest online shopping and shipping services providers in Southeast Asia
  • Omigo Marketplace, Singapore’s online marketplace for consumers to shop and for SMEs and international brands to sell online 
  • SAM, a digital mailbox with bill payment services which can be accessed anywhere, anytime

SingPost was listed on the Main Board of the Singapore Exchange in 2003. To learn more about SingPost, please visit www.singpost.com.

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For general information on SingPost, visit us at www.singpost.com