SingPost is committed to a high standard of corporate governance for the long term sustainability of the Company’s business and performance. A framework of controls exists which reflects the Company’s commitment to accountability, transparency and protection of shareholders’ interest.
The Board of Directors has overall responsibility for corporate governance. The Board provides leadership and guidance on matters relating to corporate governance, strategic business directions, risk policy and the realisation of corporate objectives. Click here for details on the membership of the Board committees.
The full Corporate Governance Report can be found in the Annual Report.
The SingPost group of companies and its Board of Directors are committed to conducting business that is consistent with the high standards of corporate governance and in compliance with all laws and regulatory requirements. In line with this commitment, SingPost has a Code of Conduct for employees.
This Code of Conduct sets out the manner in which employees are to perform their duties and carry out their dealings with customers, suppliers, competitors and other third parties.
In addition, SingPost has existing whistle-blowing policies and arrangements for employees and other persons to raise any valid concerns. These are reviewed from time to time and updated.
The objectives of our whistle-blowing policies and arrangements are to ensure the following:
(i) employees and any other persons may, in confidence, raise concerns about possible improprieties in financial reporting or other matters, including illegal or dishonest acts;
(ii) independent investigation of such matters and appropriate follow-up actions; and
(iii) protection of whistle-blowers who act in good faith and persons who are victims of wilful complaints.
Reporting and Investigation
Postal Address: Vice President (Group Internal Audit)
10 Eunos Road 8
#06-34 Singapore Post Centre
To facilitate investigation of the feedback, whistle-blowers are encouraged to provide their names and contact details.
All whistle-blowing reports received will be investigated promptly, professionally, fairly and honestly. Where appropriate, the matter will be escalated to the relevant law enforcement authorities for their investigation and further action. Findings from the investigations and the follow-up actions taken or to be taken will be reported to the SingPost Audit Committee.
All whistle-blowing reports received, including the identities of the whistle-blowers and the persons implicated in the reports, will be kept strictly confidential. The information will only be released to persons on a “need-to-know” basis.
SingPost recognizes there may be times when a whistle-blower files a report in good faith but the feedback is later found to be unsubstantiated after investigation. In such cases, no further action will be taken. However, SingPost will not hesitate to take action against any persons found to have misused the whistle-blowing channels with malicious intent or mischief.
Singapore Post Limited (SingPost) envisions to be a regional leader in e-commerce logistics and trusted communications.
For over 150 years, SingPost has been delivering a trusted and reliable service to citizens, residents, corporations and businesses in Singapore. The trust we earned from generations of customers, coupled with our ability to push the envelope, has enabled us to offer more choices and greater convenience to our customers.
As part of our transformation over the past few years, SingPost has been steadily expanding beyond Singapore. Leveraging off the regional platforms in Quantium Solutions and DataPost, we will continue to extend our core competencies, and tap the overseas markets. We have been strengthening our regional logistics network with investments in companies like ITL, GDEX and Efficient E-Solutions and are positioned to tap the logistics needs of the growing regional markets. Our partnership with Postea Inc, a US-incorporated technology company specialising in technology solutions for the postal and logistics industries will help accelerate our momentum in delivering innovative solutions. Our online shopping platforms, vPOST and Clout Shoppe, will accelerate our expansion in the e-commerce business.
Even as SingPost transforms to stay relevant, our long-standing commitment to customers remain strong – to deliver an affordable and high quality service.
15 Interesting Facts
Singapore Post Limited is known for delivering mail and packages throughout Singapore, but did you know the quickest postmen in the world are probably in Singapore (Straits Times Report of 15 December 2008)?
Here are 15 interesting facts that you might not have known about Singapore's postal services!
- First postmark recorded in 1829. It was in black, rectangular and with bevelled corners.
- First mail steamer, the Lady Mary Wood arrived in Singapore from London on 4 August 1845, bringing mail for the Straits Settlements and China.
- Postage stamps used for the first time in 1855. These were Indian stamps inscribed in the denomination of Indian currency and overprinted with diamond dots to indicate that they were sold in Singapore. However, for the first nine years, stamps were not sold at the Post Office but by a clerk in the Resident Councillor's Office.
- First airmail was despatched from Singapore on 5 October 1928. It was sent by sea to Marseilles and thence to London by air.
- First mobile post office operating in an international airport, Post-on-Wheels (or PoWee) commenced operations in 2009.
- Premiered the first-in-the-world beaded stamp in 2008, which embodies the richness of the Peranakan culture.
- All the 800-odd posting boxes in Singapore are equipped with the electronic system to enhance mail security since 2009.
- First-of-its-kind delivery service in an Asian airport, Speedpost@Changi gives passengers option to post back hand-carried items disallowed on board flights in January 2010.
- In the past 15 years, the cost of a local postage stamp increased by 4 cents - 10 times lower than the increase of feeder bus fare. Part of the increase was to cover the Goods and Services Tax introduced in 1994.
- Over 8,500 non-mail items such as wallets, passports, driving licences etc were found in our posting boxes in 2010, and were returned to the relevant organisations where possible.
- The oldest post office Singapore today is Geylang (opened in 1930).
- The most isolated posting box is located on Pulau Ubin which is 2 km north east of Singapore.
- Every day, SingPost handles over 2.8 million mail items, and more than 85% are automatically sorted to postmen's delivery sequence.
- Each postman covers an average of 20 km daily. In total, our postmen cover about 10,400 km in a single day, and in less than four days, they would have gone round the globe once.
- More than 200 services and products are offered at the post offices, SAM and vPOST.
Keen to know more about how your mail gets delivered? Read on ...
Awards and Accolades
A trusted household name in Singapore, SingPost enjoys strong brand recognition and the trust of generations of residents.
In Singapore, SingPost achieved top score in the courier and postal services sub-sector in the national Customer Satisfaction Index of Singapore 2010 for second consecutive year.
Internationally, SingPost has earned the honour of being the only company to have won the EMS Cooperative Certification Gold Level Award by the Universal Postal Union (UPU) for our Speedpost Worldwide Service for 10 consecutive years since 2001.
We also achieved global recognition in the World Mail Award (Quality Category) in 2007 for our long-time initiatives that have significantly advanced our mail quality including the use of modern automation technologies to improve productivity and the implementation of the 6-digit postal code.
We are gratified by local and international recognition which serves to spur us further.
List of Awards