Mr Mervyn Lim Sing Hok, 58
Mr Lim has more than 25 years of senior management experience in finance, general management and corporate secretarial practice that spans local and regional responsibilities as well as a wide range of industries, including retail, logistics, public transportation and mining. For more than 15 years, he was chief financial officer, chief operating officer and company secretary for listed companies such as TIBS Holdings (now part of SMRT Corporation), MPH Limited, Robinsons, FJ Benjamin and TT International Limited. He was a business advisor to small and medium enterprises and a full time university lecturer in finance, investment and banking for three years before he returned to the commercial sector. He graduated from the National University of Singapore with a Bachelor of Accountancy and has a Master of Business Administration from the University of Brunel (UK).
Mr Woo Keng Leong, 60
Mr Woo joined SingPost in 1980, when it was the Singapore Postal Services Department, on a posting as a Public Service Commission scholar. He has been responsible for transforming SingPost’s postal business into one of the most efficient and admired postal service providers in the world. Mr Woo is focused on the quality of our postal services, as well as the sustainability of the mail business, which is the backbone of our eCommerce logistics services. He is also responsible for SingPost’s international postal relationships. Mr Woo sits on the boards of DataPost Pte Ltd, Singapore Post Enterprise Private Limited, Quantium Solutions International Pte Ltd, SingPost eCommerce Logistics Holdings Pte Ltd, GD Express Carrier Berhad, Famous Holdings Pte Ltd, and the Singapore Philatelic Museum. He is also a member of Singapore’s Stamp Advisory Committee. Mr Woo obtained a Bachelor of Arts with Honours from Nanyang University in Singapore, and has completed an International Post Office Management course in the UK.
Dr Sascha Hower, 37
Dr Hower is responsible for the operational transformation of SingPost. He leads the group’s operations in Singapore and the region, under Quantium Solutions, the international arm for SingPost’s eCommerce logistics business that has presence in more than 10 markets in the Asia Pacific. Dr Hower oversees the integration of logistics acquisitions across the region, including CouriersPlease in Australia. His focus is to create and further develop SingPost’s eCommerce logistics backbone. He is responsible for strengthening all critical processes and implementing innovative elements of SingPost’s accelerated transformation. He joined SingPost from McKinsey & Company where he was a junior partner and a core member of the firm’s global postal leadership group, and transport and logistics practice. His main focus during his seven years at McKinsey was on operational transformation and performance turnaround of several postal operators in Europe and Asia. He was also involved in multiple key projects with SingPost during that time. Dr Hower obtained his doctorate degree in corporate finance and taxation from the University of Bayreuth, Germany.
Mr Marcelo Wesseler, 44
Mr Wesseler leads the growth and development of SingPost’s eCommerce business as CEO of SingPost Commerce (SP Commerce), which integrates SingPost’s eCommerce division with leading US-based eCommerce providers TradeGlobal and Jagged Peak, which the group acquired recently. Mr Wesseler has 20 years of international experience in global eCommerce businesses and held senior management positions at KPMG Consulting, Hewlett Packard, and RS Components. Mr Wesseler joined SingPost in 2012. Mr Wesseler is an early eCommerce pioneer. He has founded three eCommerce and retail businesses and helped establish hp.com, mini.com, bmw.com as well as one of Europe’s first online shopping platforms, together with Deutsche Post in 1997. He has a Master of Business Administration from Carl von Ossietzky University Oldenburg, Germany, and has completed the executive education programme at Stanford University.
Mr Ramesh Narayanaswamy, 41
Mr Narayanaswamy joined SingPost in May 2012 to oversee and implement all technology-related transformation programmes across the group. He is responsible for technology strategy, delivery and support of all applications and building world class infrastructure for all business units. He is also the Chief Data Protection Officer for the group. Mr Narayanaswamy joined SingPost from Standard Chartered Bank, where as head of technology solution delivery for retail banking, he was responsible for strategising, developing and managing all retail banking programmes involving credit cards, personal loans, mortgage, credit and risk, and core banking across the bank globally and on multiple technology platforms. Mr Narayanaswamy previously worked in Citibank, implementing credit card-related programmes globally. He has a Bachelor of Engineering with Honours and a Master of Science with Honours from the Birla Institute of Technology and Science, Pilani, India. He holds a Master of Business Administration in strategic management from Nanyang Business School, Singapore.
SingPost is committed to a high standard of corporate governance for the long term sustainability of the Company’s business and performance. A framework of controls exists which reflects the Company’s commitment to accountability, transparency and protection of shareholders’ interest.
The Board of Directors has overall responsibility for corporate governance. The Board provides leadership and guidance on matters relating to corporate governance, strategic business directions, risk policy and the realisation of corporate objectives. Click here for details on the membership of the Board committees.
The full Corporate Governance Report can be found in the Annual Report.
15 Interesting Facts
Singapore Post Limited is known for delivering mail and packages throughout Singapore, but did you know the quickest postmen in the world are probably in Singapore (Straits Times Report of 15 December 2008)?
Here are 15 interesting facts that you might not have known about Singapore's postal services!
- First postmark recorded in 1829. It was in black, rectangular and with bevelled corners.
- First mail steamer, the Lady Mary Wood arrived in Singapore from London on 4 August 1845, bringing mail for the Straits Settlements and China.
- Postage stamps used for the first time in 1855. These were Indian stamps inscribed in the denomination of Indian currency and overprinted with diamond dots to indicate that they were sold in Singapore. However, for the first nine years, stamps were not sold at the Post Office but by a clerk in the Resident Councillor's Office.
- It is believed that the first pillar box was installed at the corner of Orchard and Edinburgh Roads in 1873.
- First airmail was despatched from Singapore on 5 October 1928. It was sent by sea to Marseilles and thence to London by air.
- In 1974, for the first time, women recruited into the Postman and Assistant Postman grades as Postwomen and Assistant Postwomen.
- Nextt-day mail delivery standard for mail posted within the Central Business District (CBD) by 7pm and outside the CBD by 5pm was introduced in 1992. This was a significant change for mail processing staff from a predominantly day to an overnight operation.
- Employed its first neighbourhood postmen in 1996.
- Premiered the first-in-the-world beaded stamp in 2008, which embodies the richness of the Peranakan culture.
- All the 800-odd posting boxes in Singapore are equipped with the electronic system to enhance mail security since 2009.
- Over 8,500 non-mail items such as wallets, passports, driving licences etc were found in our posting boxes in 2010, and were returned to the relevant organisations where possible.
- The oldest post office Singapore today is Geylang (opened in 1930).
- The most isolated posting box is located on Pulau Ubin which is 2 km north east of Singapore.
- Handled over 3 million mail items daily, and more than 85% are automatically sorted to postmen's delivery sequence.
- Each postman covers more than 35 km daily. In total, our postmen cover more than 20,000 km in a single day, and in less than two days, they would have gone round the globe once.
Keen to know more about how your mail gets delivered? Read on ...
The SingPost group of companies and its Board of Directors are committed to conducting business that is consistent with the high standards of corporate governance and in compliance with all laws and regulatory requirements. In line with this commitment, SingPost has a Code of Conduct for employees.
This Code of Conduct sets out the manner in which employees are to perform their duties and carry out their dealings with customers, suppliers, competitors and other third parties.
In addition, SingPost has existing whistle-blowing policies and arrangements for employees and other persons to raise any valid concerns. These are reviewed from time to time and updated.
The objectives of our whistle-blowing policies and arrangements are to ensure the following:
(i) employees and any other persons may, in confidence, raise concerns about possible improprieties in financial reporting or other matters, including illegal or dishonest acts;
(ii) independent investigation of such matters and appropriate follow-up actions; and
(iii) protection of whistle-blowers who act in good faith and persons who are victims of wilful complaints.
Reporting and Investigation
Postal Address: Vice President (Group Internal Audit)
10 Eunos Road 8
#06-34 Singapore Post Centre
To facilitate investigation of the feedback, whistle-blowers are encouraged to provide their names and contact details.
All whistle-blowing reports received will be investigated promptly, professionally, fairly and honestly. Where appropriate, the matter will be escalated to the relevant law enforcement authorities for their investigation and further action. Findings from the investigations and the follow-up actions taken or to be taken will be reported to the SingPost Audit Committee.
All whistle-blowing reports received, including the identities of the whistle-blowers and the persons implicated in the reports, will be kept strictly confidential. The information will only be released to persons on a “need-to-know” basis.
SingPost recognizes there may be times when a whistle-blower files a report in good faith but the feedback is later found to be unsubstantiated after investigation. In such cases, no further action will be taken. However, SingPost will not hesitate to take action against any persons found to have misused the whistle-blowing channels with malicious intent or mischief.
For over 150 years, Singapore Post (SingPost) as the country's postal service provider, has been delivering trusted and reliable services to homes and businesses in Singapore.
Today, SingPost is pioneering and leading in eCommerce logistics as well as providing innovative mail and logistics solutions in Singapore and around the world, with operations in 19 markets.
Building on its trusted communications through domestic and international postal services, SingPost is taking the lead in end-to-end integrated and digital mail solutions. The suite of SingPost eCommerce logistics solutions includes front end web management, warehousing and fulfilment, last mile delivery and international freight forwarding.
SingPost has been listed on the Main Board of the Singapore Exchange since 2003. The market capitalisation of SingPost stood at S$3.53 billion as of 31 March 2016. The company has a strong credit rating of A-/Stable by Standard & Poor's.