SingPost is committed to a high standard of corporate governance for the long term sustainability of the Company’s business and performance. A framework of controls exists which reflects the Company’s commitment to accountability, transparency and protection of shareholders’ interest.
The Board of Directors has overall responsibility for corporate governance. The Board provides leadership and guidance on matters relating to corporate governance, strategic business directions, risk policy and the realisation of corporate objectives. Click here for details on the membership of the Board committees.
The full Corporate Governance Report can be found in the Annual Report.
The SingPost group of companies and its Board of Directors are committed to conducting business that is consistent with the high standards of corporate governance and in compliance with all laws and regulatory requirements. In line with this commitment, SingPost has a Code of Conduct for employees.
This Code of Conduct sets out the manner in which employees are to perform their duties and carry out their dealings with customers, suppliers, competitors and other third parties.
In addition, SingPost has existing whistle-blowing policies and arrangements for employees and other persons to raise any valid concerns. These are reviewed from time to time and updated.
The objectives of our whistle-blowing policies and arrangements are to ensure the following:
(i) employees and any other persons may, in confidence, raise concerns about possible improprieties in financial reporting or other matters, including illegal or dishonest acts;
(ii) independent investigation of such matters and appropriate follow-up actions; and
(iii) protection of whistle-blowers who act in good faith and persons who are victims of wilful complaints.
Reporting and Investigation
Postal Address: Vice President (Group Internal Audit)
10 Eunos Road 8
#06-34 Singapore Post Centre
To facilitate investigation of the feedback, whistle-blowers are encouraged to provide their names and contact details.
All whistle-blowing reports received will be investigated promptly, professionally, fairly and honestly. Where appropriate, the matter will be escalated to the relevant law enforcement authorities for their investigation and further action. Findings from the investigations and the follow-up actions taken or to be taken will be reported to the SingPost Audit Committee.
All whistle-blowing reports received, including the identities of the whistle-blowers and the persons implicated in the reports, will be kept strictly confidential. The information will only be released to persons on a “need-to-know” basis.
SingPost recognizes there may be times when a whistle-blower files a report in good faith but the feedback is later found to be unsubstantiated after investigation. In such cases, no further action will be taken. However, SingPost will not hesitate to take action against any persons found to have misused the whistle-blowing channels with malicious intent or mischief.
Singapore Post (SingPost) is the leading provider of mail, logistics and ecommerce solutions in Singapore and the Asia Pacific region, with operations in more than 10 countries.
As Singapore's national postal service provider, SingPost offers trusted communications through domestic and international postal services as well as end-to-end integrated mail solutions covering secure data printing, letter-shopping, delivery and mailroom management, among others. For over 150 years, SingPost has been delivering a trusted and reliable service to citizens, residents, corporations and businesses in Singapore.
As part of its transformation, SingPost has been steadily expanding beyond Singapore, leveraging its regional platform Quantium Solutions and other subsidiaries and partners. With its regional network and infrastructure, SingPost offers fully integrated ecommerce logistics solutions covering the four areas of freight, customs & regulations management, warehousing & fulfilment, last mile delivery & returns as well as ecommerce web services, to its customers.
SingPost won the World Mail Award for ecommerce in June 2014 and was ranked the top postal agency in the world in an Accenture report. SingPost also gained international acclaim when it was bestowed the Service Provider of the Year 2014 award by Postal Technology International. SingPost is the only company to win to the Universal Postal Union's EMS Cooperative award for its Speedpost courier service every year since 2001.
15 Interesting Facts
Singapore Post Limited is known for delivering mail and packages throughout Singapore, but did you know the quickest postmen in the world are probably in Singapore (Straits Times Report of 15 December 2008)?
Here are 15 interesting facts that you might not have known about Singapore's postal services!
- First postmark recorded in 1829. It was in black, rectangular and with bevelled corners.
- First mail steamer, the Lady Mary Wood arrived in Singapore from London on 4 August 1845, bringing mail for the Straits Settlements and China.
- Postage stamps used for the first time in 1855. These were Indian stamps inscribed in the denomination of Indian currency and overprinted with diamond dots to indicate that they were sold in Singapore. However, for the first nine years, stamps were not sold at the Post Office but by a clerk in the Resident Councillor's Office.
- It is believed that the first pillar box was installed at the corner of Orchard and Edinburgh Roads in 1873.
- First airmail was despatched from Singapore on 5 October 1928. It was sent by sea to Marseilles and thence to London by air.
- In 1974, for the first time, women recruited into the Postman and Assistant Postman grades as Postwomen and Assistant Postwomen.
- Nextt-day mail delivery standard for mail posted within the Central Business District (CBD) by 7pm and outside the CBD by 5pm was introduced in 1992. This was a significant change for mail processing staff from a predominantly day to an overnight operation.
- Employed its first neighbourhood postmen in 1996.
- Premiered the first-in-the-world beaded stamp in 2008, which embodies the richness of the Peranakan culture.
- All the 800-odd posting boxes in Singapore are equipped with the electronic system to enhance mail security since 2009.
- Over 8,500 non-mail items such as wallets, passports, driving licences etc were found in our posting boxes in 2010, and were returned to the relevant organisations where possible.
- The oldest post office Singapore today is Geylang (opened in 1930).
- The most isolated posting box is located on Pulau Ubin which is 2 km north east of Singapore.
- Handled over 3 million mail items daily, and more than 85% are automatically sorted to postmen's delivery sequence.
- Each postman covers more than 35 km daily. In total, our postmen cover more than 20,000 km in a single day, and in less than two days, they would have gone round the globe once.
Keen to know more about how your mail gets delivered? Read on ...
Awards and Accolades
A trusted household name in Singapore, SingPost enjoys strong brand recognition and the trust of generations of residents.
In Singapore, SingPost achieved top score in the courier and postal services sub-sector in the national Customer Satisfaction Index of Singapore 2010 for second consecutive year.
Internationally, SingPost has earned the honour of being the only company to have won the EMS Cooperative Certification Gold Level Award by the Universal Postal Union (UPU) for our Speedpost Worldwide Service for 10 consecutive years since 2001.
We also achieved global recognition in the World Mail Award (Quality Category) in 2007 for our long-time initiatives that have significantly advanced our mail quality including the use of modern automation technologies to improve productivity and the implementation of the 6-digit postal code.
We are gratified by local and international recognition which serves to spur us further.
List of Awards